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- Tasks: Lead a vibrant team to deliver unforgettable experiences in a fun-filled venue.
- Company: Join Lane7, the UK's top independent boutique bowling destination.
- Benefits: Enjoy a competitive salary, health insurance, and free activities for you and friends.
- Other info: Join a dynamic team with great social events and career growth opportunities.
- Why this job: Be part of an exciting environment where every day is a chance to create joy.
- Qualifications: Management experience in leisure or hospitality and a passion for guest satisfaction.
The predicted salary is between 34000 - 47600 £ per year.
Newcastle (The Gate)
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions we've got every occasion covered.
The Role
As Deputy General Manager, you'll support with the responsibility for the performance, culture, and success of the site. You'll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key responsibilities include:
- Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, whilst adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L.
- Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff.
- Be fully accountable for all processes and procedures within the business from daily transactions to inventory management.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
To be a success with Lane7, you'll:
- Have management experience in the leisure, hospitality, or F&B sector.
- Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
- Inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Be a great communicator.
- Have a positive, can-do and problem-solving attitude no matter the task that faces you.
- Have the ability to create a sense of fun, for you, the guests and the team.
What We'll Offer
- Salary - £34,000 per Annum.
- 28 days holiday per year (Plus 1 day per every year worked, up to 5 years of service).
- Private Health insurance & benefits through Vitality.
- Company pension contribution.
- Free bowling and activities for you and up to 3 others when you aren't working (off-peak time).
- 25% off food and drink.
- Get involved with different social activities throughout the year through our team social calendar.
- Annual team awards party.
- Cycle2Work scheme partnered with Halfords.
- Refer a friend scheme.
Fancy being part of it all? Apply Now.
Deputy General Manager in Sunderland employer: Lane7 Ltd
Contact Detail:
Lane7 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Sunderland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Lane7. You never know who might give you a heads-up about an opportunity!
✨Tip Number 2
Show your personality! When you get that interview, let your passion for the hospitality and leisure sector shine through. Share your experiences and how you can bring fun and energy to the team. Remember, they want someone who fits their vibe!
✨Tip Number 3
Prepare for situational questions! Think about scenarios you’ve faced in previous roles and how you handled them. Lane7 is all about creating great experiences, so be ready to discuss how you’ve turned challenges into successes.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Deputy General Manager in Sunderland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about joining our team and contributing to the Lane7 experience.
Tailor Your CV: Make sure your CV is tailored to the Deputy General Manager position. Highlight your management experience in the leisure or hospitality sector, and don’t forget to mention any specific achievements that demonstrate your ability to lead and inspire a team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure you articulate your skills and experiences without unnecessary fluff. Remember, we want to know how you can help us create the best nights out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Lane7 family!
How to prepare for a job interview at Lane7 Ltd
✨Know the Venue Inside Out
Before your interview, make sure you know Lane7's offerings and unique selling points. Familiarise yourself with their brands like Level X and Gutterball, and think about how you can contribute to enhancing the guest experience across all these areas.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlight your ability to inspire and motivate others.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you've turned a dissatisfied guest into a happy one or improved operational efficiency. Be ready to discuss your approach to challenges in the hospitality sector.
✨Emphasise a Fun and Positive Attitude
Lane7 is all about creating a fun atmosphere. During your interview, let your personality shine through. Share how you foster a positive environment for both guests and staff, and be prepared to discuss how you would maintain this culture as a leader.