At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable guest experiences in a fun-filled environment.
- Company: Join Lane7, the UK's top independent boutique bowling destination with a lively atmosphere.
- Benefits: Enjoy a competitive salary, 28 days holiday, free activities, and discounts on food and drink.
- Other info: Engage in social activities and annual awards while enjoying career growth opportunities.
- Why this job: Be part of an exciting venue where every day is a chance to create memorable moments.
- Qualifications: Management experience in leisure or hospitality and a passion for leading teams.
The predicted salary is between 31000 - 31000 £ per year.
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions we've got every occasion covered.
The Role
As Assistant Manager, you'll support with the responsibility for the performance, culture, and success of the site. You'll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key Responsibilities:
- Ensure positive guest service in all areas.
- Respond to complaints within the given parameters or escalate to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests.
- Manage shifts covering the entire venue.
- Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
To be a success with Lane7, you'll:
- Have management experience in the leisure, hospitality, or F&B sector.
- Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity.
- Inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Be a great communicator.
- Have a positive, can-do and problem-solving attitude no matter the task that faces you.
- Have the ability to create a sense of fun, for you, the guests and the team.
What We'll Offer
- Salary - £31,000
- 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
- Company pension contribution
- Free bowling and activities for you and up to 3 others when you aren't working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Annual team awards party
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
Fancy being part of it all? Apply Now.
Assistant Manager in Sunderland employer: Lane7 Ltd
Lane7 is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those looking to thrive in the leisure and hospitality sector. With competitive salaries, generous holiday allowances, and unique perks like free bowling and team social events, we prioritise employee well-being and growth. Join us in Newcastle St James, where you can lead a passionate team and create unforgettable experiences for our guests while enjoying a fun and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Sunderland
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lane7's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired your team or turned a tough situation around. Sharing these experiences during your interview will demonstrate that you can lead from the front, just like they want.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Lane7 values a positive attitude, so come prepared with examples of how you've tackled challenges in the past. This will show them you can handle anything that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Lane7 family right from the start!
We think you need these skills to ace Assistant Manager in Sunderland
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating great experiences, so show us how you can contribute to that vibe!
Tailor Your Application:Make sure to tailor your application specifically for the Assistant Manager role at Lane7. Highlight your relevant experience in the leisure or hospitality sector and how it aligns with our values. We love seeing candidates who take the time to connect their skills with what we do!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforwardness, so get to the heart of your experience and why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Lane7 and what we’re all about before hitting that submit button!
How to prepare for a job interview at Lane7 Ltd
✨Know the Venue Inside Out
Before your interview, make sure you know Lane7's offerings and vibe. Familiarise yourself with their games, food, and drink options. This will show your genuine interest and help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and inspired your team. Highlight how you handled challenges and turned them into positive outcomes.
✨Emphasise Guest Experience
Lane7 is all about providing an exceptional guest experience. Be ready to discuss how you would handle guest complaints and turn dissatisfied customers into loyal ones. Share specific strategies you've used in the past to ensure guests leave happy.
✨Bring Your Problem-Solving Attitude
A positive, can-do attitude is crucial for this role. Think of scenarios where you've faced challenges and how you approached them. Show that you're adaptable and ready to tackle any situation that comes your way, keeping the fun atmosphere alive.
