At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable experiences in our exciting venue.
- Company: Join Lane7, the UK's fastest-growing boutique bowling destination with a fun atmosphere.
- Benefits: Enjoy a competitive salary, health insurance, free activities, and discounts.
- Other info: Opportunities for career growth and participation in fun team events.
- Why this job: Be part of an energetic team creating memorable nights out for guests.
- Qualifications: Management experience in leisure or hospitality and a passion for guest service.
The predicted salary is between 28000 - 40000 £ per year.
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
Could you be what we’re looking for? As our business continues to expand and bring the full throttle best night out in one place experience, we’re now looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.
The Role
As Deputy General Manager, you’ll support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key responsibilities include:
- Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, whilst adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L.
- Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff.
- Be fully accountable for all process and procedures within the business from daily transactions to inventory management.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
To be a success with Lane7, you’ll:
- Have management experience in the leisure, hospitality, or F&B sector.
- Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
- Inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Be a great communicator.
- Have a positive, can-do and problem-solving attitude no matter the task that faces you.
- Have the ability to create a sense of fun, for you, the guests and the team.
What We’ll Offer
- Salary - £34,000 per Annum.
- 28 days holiday per year (Plus 1 day per every year worked, up to 5 years of service).
- Private Health insurance & benefits through Vitality.
- Company pension contribution.
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time).
- 25% off food and drink.
- Get involved with different social activities throughout the year through our team social calendar.
- Annual team awards party.
- Cycle2Work scheme partnered with Halfords.
- Refer a friend scheme.
Fancy being part of it all? Apply Now.
Deputy General Manager employer: Lane7 Ltd
Lane7 is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion are celebrated. Located in Cardiff, our team enjoys competitive salaries, opportunities for personal and professional growth, and the chance to be part of a dynamic environment that prioritises fun and memorable experiences for our guests. Join us and bring your good vibes to a workplace that values your contributions and offers a unique blend of entertainment and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Get to know the company inside out! Research Lane7, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios in the role of Deputy General Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion for the Industry:When writing your application, let us see your enthusiasm for the leisure and hospitality sector. Share your experiences that highlight your love for creating memorable guest experiences – we want to know what makes you tick!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Deputy General Manager role. Highlight your management experience and how you've successfully led teams in the past – this will help us see why you're a great fit!
Be Authentic:We appreciate honesty and authenticity in applications. Don’t be afraid to show your personality! Share anecdotes or examples that demonstrate your problem-solving skills and ability to create a fun atmosphere for both guests and team members.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen to join the Lane7 family!
How to prepare for a job interview at Lane7 Ltd
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Lane7 and its offerings. Understand their unique selling points, like the variety of games and experiences they provide. This knowledge will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Deputy General Manager, leadership is key. Prepare examples from your past where you’ve successfully led a team or improved guest experiences. Be ready to discuss how you can inspire and motivate others, as this aligns perfectly with what they’re looking for.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling difficult situations, such as guest complaints or operational challenges. Think of specific instances where you turned a negative experience into a positive one. This will highlight your can-do attitude and problem-solving skills.
✨Emphasise Team Culture
Lane7 values a fun and team-focused environment. Be prepared to discuss how you would foster a positive culture among staff. Share ideas on team-building activities or ways to keep morale high, showing that you understand the importance of a motivated team.
