At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable experiences in our exciting venue.
- Company: Join Lane7, the UK's top independent boutique bowling destination.
- Benefits: Competitive salary, health insurance, free activities, and generous holiday allowance.
- Other info: Enjoy team socials, awards parties, and excellent career growth opportunities.
- Why this job: Be part of a fun environment where you can inspire and motivate others.
- Qualifications: Management experience in leisure or hospitality and a passion for guest service.
The predicted salary is between 40000 - 40000 £ per year.
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions... we've got every occasion covered.
As our business continues to expand and bring the full throttle best night out in one place experience, we're now looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.
As Deputy General Manager, you'll support with the responsibility for the performance, culture, and success of the site. You'll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key responsibilities include:
- Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, whilst adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L.
- Manage the daily operation of the entire venue, including the selection, training, development and performance management of all staff.
- Be fully accountable for all process and procedures within the business from daily transactions to inventory management.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Ensure positive guest service in all areas. Respond to complaints within the given parameters or elevate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
To be a success with Lane7, you'll:
- Have management experience in the leisure, hospitality, or F&B sector.
- Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
- Inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Be a great communicator.
- Have a positive, can-do and problem-solving attitude no matter the task that faces you.
- Have the ability to create a sense of fun, for you, the guests and the team.
What We'll Offer:
- Salary Package - Up to £40,000.
- 28 days holiday per year (Plus 1 day per every year worked, up to 5 years of service).
- Private Health insurance & benefits through Vitality.
- Company pension contribution.
- Free bowling and activities for you and up to 3 others when you aren't working (off-peak time).
- 25% off food and drink.
- Get involved with different social activities throughout the year through our team social calendar.
- Annual team awards party.
- Cycle2Work scheme partnered with Halfords.
- Refer a friend scheme.
Fancy being part of it all? Apply Now.
Deputy General Manager in London employer: Lane7 - Camden
Lane7 - Camden is an exceptional employer that prioritises a vibrant work culture and the growth of its employees. With a focus on delivering outstanding guest experiences, team members are encouraged to develop their skills in a dynamic entertainment environment, benefiting from comprehensive training and career advancement opportunities. The supportive atmosphere fosters collaboration and creativity, making it a rewarding place to work for those passionate about hospitality and leisure.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sector. Attend industry events or even local meet-ups to get your name out there. You never know who might have the inside scoop on a Deputy General Manager role!
✨Tip Number 2
Show off your personality! When you land that interview, let your passion for creating amazing guest experiences shine through. Share stories about how you've turned around a tough situation or motivated your team – it’ll make you memorable!
✨Tip Number 3
Research the company culture! Lane7 is all about fun and great experiences, so make sure you understand their vibe. Tailor your responses to show how you can contribute to that culture and lead a team that embodies it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Lane7 family!
We think you need these skills to ace Deputy General Manager in London
Some tips for your application 🫡
Show Your Passion for the Industry:When writing your application, let your enthusiasm for the leisure and hospitality sector shine through. We want to see that you’re not just looking for a job, but that you genuinely love creating memorable experiences for guests.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight your relevant management experience and how it aligns with our values at Lane7. We appreciate when candidates take the time to connect their skills to what we do.
Be Clear and Concise:Keep your application straightforward and to the point. We’re busy folks, so make it easy for us to see why you’d be a great fit. Use bullet points where possible and avoid fluff – we want the good stuff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Lane7!
How to prepare for a job interview at Lane7 - Camden
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Lane7 and its offerings. Understand the different brands under their umbrella and what makes each unique. This knowledge will show your genuine interest in the role and help you discuss how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you turned a negative guest experience into a positive one or how you managed operational challenges. Be ready to discuss your thought process and the actions you took to achieve successful outcomes.
✨Emphasise Your Passion for Hospitality
Lane7 is all about creating memorable experiences. Share your passion for the hospitality industry and how it drives you to deliver exceptional service. Talk about what you love about working in leisure and how you can bring that enthusiasm to the team and guests alike.
