At a Glance
- Tasks: Answer calls, manage appointments, and assist patients in a busy medical practice.
- Company: Friendly and high-achieving GP practice in Edgware.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Opportunity for growth and training in a welcoming atmosphere.
- Why this job: Join a dynamic team and make a difference in patient care every day.
- Qualifications: 1 year of experience as a medical receptionist and strong communication skills.
The predicted salary is between 12 - 16 £ per hour.
Receptionist required for a busy, friendly doctors' surgery in Edgware.
Hours of work: Monday - Friday 2pm - 7pm, 25 hours per week, but you may be asked to do additional hours to cover absence. Pay is £12.21 per hour. Please note that the successful candidate will need to start as soon as possible. When applying please state your notice period with your current employer.
Main duties of the job:
- To answer general enquiries in person and over the phone.
- To process repeat prescription requests.
- Respond to all queries and requests for assistance from patients and other visitors.
- Book transport when needed.
- Ensure reception and waiting areas are neat and tidy.
- Ensure total familiarity with all appointment systems in effect.
- Book appointments and recalls.
- Answer external and internal telephones promptly.
- Receive and make calls as required. Divert calls and take messages as appropriate.
- Ensure that the system is operational at the beginning of the day.
- To receive and accurately record messages for GPs, nurses and any other staff.
- To deal with patient requests for test results.
- Management of medical records.
- Documentation management.
- To act as chaperone on occasions for the doctors or nurses.
- To attend training when organised by the Practice Manager.
- To attend meetings when necessary.
- Any other duties appropriate to the grade.
About us:
We are a large high achieving friendly teaching GP practice based in Edgware comprising: 6 partners, 2 GP registrars, 2 Administrators, 1 Secretary.
Job responsibilities:
- Management of appointment system.
- Operation of telephone system.
- Medical records management.
- Document management.
- Chaperoning.
- Comply with Information Governance, Data Security and other protocols.
Person Specification:
- Location: Lives in the Edgware area.
- Experience: Good written and verbal communication. Experience of working as a medical receptionist - 1 year minimum.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in City of Westminster employer: Lane End Medical Group
Join our large, high-achieving teaching GP practice in Edgware, where a friendly and supportive work culture fosters collaboration and professional growth. As a Medical Receptionist, you'll enjoy flexible hours, competitive pay, and the opportunity to make a meaningful impact on patient care while working alongside dedicated healthcare professionals. We prioritise employee development and offer training opportunities to enhance your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in City of Westminster
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the surgery. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to medical reception duties. Think about scenarios where you've handled difficult patients or managed busy phone lines. We want you to shine, so rehearse your responses!
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Opt for smart, professional attire that reflects the friendly and welcoming environment of the surgery. You want to look approachable and ready to assist patients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Medical Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application specifically for the Medical Receptionist role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lane End Medical Group
✨Know Your Stuff
Make sure you’re familiar with the role of a medical receptionist. Brush up on common tasks like managing appointment systems, handling phone calls, and processing prescription requests. This will show that you understand what’s expected and are ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and communication skills. Think about scenarios where you’ve dealt with difficult patients or managed multiple tasks at once. Being able to share specific examples will demonstrate your experience and problem-solving abilities.
✨Dress the Part
Even though it’s a friendly practice, first impressions matter! Dress smartly and professionally for your interview. It shows respect for the role and the people you’ll be working with, plus it boosts your confidence.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how they handle busy periods. It shows your interest in the role and helps you gauge if it’s the right fit for you.
