Lane Clark & Peacock LLP is seeking a Senior Service Desk Analyst in Edinburgh with hybrid working options. The role sits at the crossroads of traditional service desk operations and the future's promise of AI and automation, driving improvements while maintaining a human touch.
You will influence knowledge content, support processes, and champion automation to reduce repetitive tasks. You will engage with users, escalate when needed, and coach colleagues to ensure excellent service delivery.
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Senior Service Desk Analyst — Hybrid IT & Automation employer: Lane Clark & Peacock LLP.
LCP is an award-winning actuarial and analytics consultancy located in London, offering a vibrant work culture that prioritises personal and professional development. As a Compliance Manager, you will benefit from a supportive environment with access to mentoring, flexible working arrangements, and a comprehensive benefits package designed to enhance your wellbeing and career growth. Join us to be part of a collaborative team that values diversity and fosters an inclusive workplace where your contributions are recognised and rewarded.
