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- Tasks: Provide top-notch IT support and solve tech problems for our team.
- Company: Join a diverse and inclusive company in the heart of Edinburgh.
- Benefits: Competitive salary, opportunities for growth, and a supportive work environment.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Strong customer service skills and a passion for technology.
- Other info: Embrace continuous learning and collaborate with a dynamic team.
The predicted salary is between 26250 - 29500 £ per year.
The successful candidate will possess strong experience in a customer-focused role combining technical proficiency with strong soft skills. You will be an effective communicator and able to work calmly in all situations, sometimes unassisted, whilst prioritising tasks based upon urgency and impact.
- Strong organisational skills
- Personable with strong people skills
- Appetite for continuous learning and professional development and interest in exploring other team work areas
- Ability to work unsupervised and as part of a team
- Excellent communication skills and a proactive approach to building relationships with colleagues and project partners
- Efficient resolution of problems
- Good technical skills covering:
- Windows 11
- Good working knowledge of hardware and software applications – Microsoft, Adobe Creative Cloud, Autodesk and GIS applications would be advantageous
- Microsoft Cloud Services, including Microsoft365, Azure Microsoft365 Copilot, Teams and SharePoint
Candidates must be eligible to live and work in the UK.
LUC is committed to equality, diversity and inclusion and we actively encourage applications from under-represented groups. We value the differences, needs and contributions a diverse workforce represents, and we strive to embed equality, diversity and inclusion in all our people related activities.
Location: Edinburgh
Salary: £26,250 - £29,500 FTE (Dependent on experience)
IT Support Analyst employer: Landuse
Contact Detail:
Landuse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong people skills, try doing mock interviews with friends or family. Focus on explaining technical concepts in a way that's easy to understand – it’ll make you stand out as a candidate.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you resolved issues efficiently. This will demonstrate your proactive approach and ability to work calmly under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-focused experience and technical skills. We want to see how you've used your soft skills in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. Share your passion for continuous learning and how you can contribute to our team.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Keep your language clear and concise, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Landuse
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows 11 and Microsoft Cloud Services. Be ready to discuss your experience with software applications like Microsoft 365 and Adobe Creative Cloud, as well as any relevant hardware knowledge.
✨Show Off Your People Skills
Since this role requires strong soft skills, think of examples where you've effectively communicated or resolved issues with customers or colleagues. Practise articulating these experiences clearly, as they’ll demonstrate your ability to build relationships.
✨Stay Calm Under Pressure
Prepare for situational questions that test how you handle stress or urgent tasks. Think of times when you had to prioritise effectively and remain calm while solving a problem, as this will showcase your ability to work unsupervised.
✨Embrace Continuous Learning
Express your enthusiasm for professional development during the interview. Mention any courses or certifications you’re interested in, especially those related to IT support or cloud services, to show that you’re proactive about expanding your skill set.
