Workplace Manager

We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential. We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.

Reporting to the Workplace Operations Director, you will play a key part in enabling us to deliver a premium workspace experience for our customers. Getting the basics right is important. To do that, you will have responsibility for making sure our workspaces are clean, healthy, safe and secure. You will manage by example, setting the standard for delivering brilliant customer experiences by creating productive and enjoyable environments in some of our most prestigious workspaces across Central London.

As the “go-to person”, you will be passionate about delivering an exceptional customer experience and you will work with our Service Partner Teams to achieve that, providing them with the direction and motivation to achieve aspirational results. Creating a workspace that provides an exceptional experience is our priority, so it is vital that you promote and maintain positive relationships with our customers and local communities. As a result, you will be responsible for the creation and delivery of our workspace strategies, regularly exceeding customer’s expectations and driving forward new ideas and innovation. You will be passionate and dedicated to deliver great customer experiences. You will love finding new and innovative ways of doing things and will play a key role in driving a consistent approach to our workspace strategies across the portfolio, helping us to forge new ways of working.

What you will be responsible for

• Customer Experience: Responsible for delivering a premium, proactive and innovative workplace experience to customers. Strengthen relationships with our existing customers by proactively engaging with them and listening to their needs, whilst striving to exceed customer expectations.
• Financial Management: Responsibility for the management of financial and commercial risk, setting of budgets and controlling finances within budget parameters. Regular reporting to customers (and the business) on progress against forecast.
• Commercial Planning & Energy Management: Work in partnership with the Portfolio team, contributing to the asset strategy for their buildings, ensuring that this is aligned to achieve our financial and commercial objectives. Proactively identify opportunities for innovation and areas where commercialisation initiatives can be introduced, influencing future growth. Proactively identify and implement energy saving opportunities to ensure business energy intensity targets are met.
• Workspace Management: Use your knowledge and experience to generate ideas and innovations that create exceptional workspaces for our customers, understanding the value and importance of operating a healthy environment which is clean and secure. Responsible for ensuring that the spaces we deliver allow our customers to be more effective and successful in achieving their own business objectives on a day to day basis.
• Service Partner Management: Responsible for managing the day to day delivery of all service streams on site (e.g. Cleaning, Security, MEBF etc) and liaising with the relevant team members to ensure standards are set and maintained. Proactively ensure all service partners are regularly reviewed and that SLA’s are being appropriately managed and monitored.

Your skills, experience and qualifications

Essential criteria:

• Experience of working in a customer-facing environment
• Experience of financial management including operating and maintaining profit and loss accounts and budget forecasting.
• Experience of delivering operational targets in a fast-paced and changing environment
• Ability to work with people at all levels of the business to achieve results
• A good understanding of the legal and professional aspects of property transactions including leases and processing applications for consents made by customers.
• Good technical competence

Desirable criteria:

• Experience mobilising new developments, successfully transitioning the asset from construction phase, through PC and into operations.
• Nebosh General Certificate certified

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits:

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year.
• Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone.