At a Glance
- Tasks: Drive sales and enhance brand partnerships at Bluewater, ensuring operational excellence.
- Company: Join Landsec, a leader in shaping urban spaces and enhancing quality of life.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting role with excellent career progression in a vibrant shopping centre.
- Why this job: Make a real impact on retail success while collaborating with top brands.
- Qualifications: Experience in retail management and strong relationship-building skills required.
The predicted salary is between 40500 - 49500 £ per year.
WE ARE LANDSEC
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.
This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.
Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.
We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.
Places where life happens. Where businesses grow. And where cities are defined.
THE ROLE
- Retail Manager at Bluewater collaborating with our brand partners to maximise sales and income growth opportunities and to understand their trading and marketing strategies.
- This exciting role will require a combination of strategic thinking, retail and operational oversight, and relationship management skills to ensure the success of Bluewater and its brand partners.
- LOCATION
This role is based on site at Bluewater, 5 days a week.
THE TEAM
Reporting to Deputy Centre Director, no direct line management responsibility.
- PRINCIPLE ACCOUNTABILITIES
- Identify opportunities to drive sales and density using commercial expertise. Working with brands to understand their business and marketing strategy in order to optimise sales.
- Develop and implement an effective CRM strategy working with all brands to support the strategic asset plan.
- Use industry/brand knowledge and insight to drive sales and income growth.
- Attend leasing meetings, articulating centre performance as appropriate, and support leasing teams with viewings.
- Develop a plan to manage any void units, from hoardings to temporary lettings.
Brand Partners liaison
- Undertake regular brand visits in order to develop and maintain effective working relationships, gain insight and knowledge around performance.
- Develop and implement an effective communication strategy, ensuring brands are informed on commercial, marketing and operational issues.
- Organise and co-chair regular Retail Partnership meetings, as appropriate, to share performance, marketing and other centre updates.
- Work in collaboration with the Operations Manager and onsite service partner team to ensure all brands’ operational issues are addressed in a timely and consistent manner.
- Be aware of brand events and their impact on the centre and ensure that these are well managed through communication and face-to-face contact with the centre team.
Analysis
- Collate and analyse daily, weekly and monthly sales data, ensuring the data is an accurate record of trading activity.
Provide weekly trading and footfall data to internal stakeholders within agreed timelines.
- Collate, analyse and review all available data to help understand retail, and leisure variances against last year, last week and centre budgets.
Benchmark by category and zone performance.
- Maximise the use and coordination of all centre and industry data, including CACI, footfall, dwell time, average spend, catchments and customer profile, to support brand performance.
Guest experience, training & coaching
- Work collaboratively with the centre team to ensure the delivery of excellent experiences.
- Take the lead in delivering effective Centre Induction Training for all new brands, covering both operational and commercial requirements.
Centre Marketing
- Align communications with the centre Marketing Manager.
- Working with the marketing team, develop awareness and participation in the centre’s website and promote the centre’s and brand offers in order to drive sales.
Your skills, experience and qualifications
ESSENTIAL CRITERIA
- Retail management, shopping centre, leisure, or food and beverage experience.
- Proven experience of delivering sales growth.
- Experience of building and maintaining effective relationships with a range of stakeholders.
- Strong verbal and written communication and presentation skills.
- Proven customer service skills.
- Able to analyse sales data and research and make recommendations.
Retail Manager employer: Landsec
Landsec is an exceptional employer, offering a supportive and inclusive work environment in the heart of London Victoria. With a strong focus on employee growth through comprehensive training and development opportunities, we provide a competitive benefits package that includes enhanced leave, private medical insurance, and a commitment to work-life balance. Join our close-knit Credit Control team and be part of a leading real estate company that values diversity and empowers its employees to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Landsec, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Landsec!
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Landsec, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Landsec and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Landsec that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Landsec
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
