At a Glance
- Tasks: Drive sales growth and build strong relationships with brand partners in a vibrant retail environment.
- Company: Join Landsec, a leading real estate company shaping urban life across the UK.
- Benefits: Full-time role with opportunities for professional development and a dynamic work culture.
- Other info: Fixed-term contract until March 2027 with excellent career growth potential.
- Why this job: Be part of a high-performing team making a real impact on retail success.
- Qualifications: Strong relationship-building skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
WE ARE LANDSEC
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.
The Role:
- Collaborating with our brand partners to maximise sales and income growth opportunities and to understand their trading and marketing strategies.
- This exciting role will require a combination of strategic thinking, retail and operational oversight, and relationship management skills to ensure the success of Gunwharf Quays and brand partners trading at the Outlet. This role is on a fixed-term contract basis until 31st of March 2027.
The Team:
A vital member of a high performing centre management team to create and implement strategies and business plans for the centre.
What you will be responsible for:
- Strategic Focus: Identify sales and income growth opportunities by collaborating with Brand Partners to understand their trading and marketing strategies, with a strong emphasis on priority retailers that drive high-value income growth for Landsec. Develop and execute a comprehensive CRM strategy in partnership with all Brand Partners to support the strategic asset plan.
- Brand Partner Relationship Management: Conduct regular visits to Brand Partners to foster strong working relationships, gather performance insights, and enhance collaboration. Design and implement a communication strategy that keeps Brand Partners informed about commercial, marketing, and operational matters. Collaborate to ensure consistent high-quality brand presentation, focusing on windows, hot zones, and store entrances. Maintain accurate and up-to-date records of all Brand Partner contact details, including Store Managers, Area Managers, and head office contacts.
- Data Analysis and Reporting: Compile and analyse weekly Brand Partner sales data, ensuring it accurately reflects trading activity, and provide timely reports to internal stakeholders. Review and analyse available data to assess retail, leisure, and managed operations performance, identifying variances compared to last year and budget projections. Maximize the use of centre and industry data, including CACI, footfall, dwell time, average spend, catchment areas, and customer profiles.
- Customer Service, Training & Coaching (Brands): Collaborate with the centre team to ensure exceptional customer service is consistently delivered. Lead the Centre Induction Training for all new Brand Partners, covering both operational and commercial requirements.
- Marketing: Drive awareness and engagement with the centre’s website, promoting both the centre’s and Brand Partners’ offers to boost sales and income. Partner with the marketing team to encourage Brand Partners to participate in sales-driven activities such as events, promotions, and campaigns aligned with the centre’s marketing strategy.
- Commercialisation: Work closely with mall operators to maintain high standards of presentation and service, ensuring alignment with mall space guidelines and the centre’s strategy.
- Additional Requirements: Collaborate with the centre team to enhance the overall experience for both guests and Brand Partners. Perform the role of Duty Manager as needed or as agreed with the Centre Director, including weekend shifts on a rota basis. Ensure all work is carried out in compliance with Health and Safety regulations.
Your skills, experience and qualifications:
- Essential criteria
- Relationship Building
- Customer Focus
- Tenacity
- Priority Setting
- Problem Solving
- Commercial Awareness
Retail Manager FTC in Portsmouth employer: Landsec
Landsec is an exceptional employer that fosters a dynamic and collaborative work environment, particularly for the Retail Manager role at Gunwharf Quays in Portsmouth. With a strong emphasis on employee growth and development, Landsec offers unique opportunities to engage with brand partners and drive strategic initiatives that enhance both sales and customer experience. The company’s commitment to creating vibrant urban spaces not only enriches the community but also provides employees with a sense of purpose and pride in their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager FTC in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Landsec's values, recent projects, and their approach to retail management. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Retail Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management and relationship building. Think about specific examples from your past experience that demonstrate your skills in these areas. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Landsec team and ready to contribute to their success.
We think you need these skills to ace Retail Manager FTC in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Manager role. Highlight your experience in retail management and relationship building, as these are key for us at Landsec.
Showcase Your Strategic Thinking:In your application, demonstrate how you've successfully identified sales growth opportunities in previous roles. We love seeing examples of strategic thinking that align with our goals.
Highlight Your Customer Focus:Emphasise your commitment to exceptional customer service. Share specific instances where you’ve improved customer experiences or driven engagement, as this is crucial for our brand partners.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Landsec
✨Know Your Brand Partners
Before the interview, research the brand partners associated with the role. Understand their trading strategies and marketing approaches. This will help you demonstrate your ability to foster strong relationships and collaborate effectively.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data analysis in previous roles. Highlight specific examples where you've compiled and analysed sales data to drive performance improvements. This will show your commercial awareness and problem-solving skills.
✨Emphasise Customer Service Experience
Since customer service is key in this role, share examples of how you've ensured exceptional service in past positions. Discuss any training or coaching you've provided to teams, as this aligns with the responsibilities of leading Centre Induction Training.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your strategic thinking and operational oversight. Think about challenges you've faced in retail management and how you overcame them. This will showcase your tenacity and priority-setting abilities.
