Members Experience Executive

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre‑eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years, spotting opportunities, building partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Having a diverse workforce at all levels will empower us to make better decisions. We know that employing a diverse mix of people makes us a stronger and more sustainable business and one that reflects the diverse society around us. That’s why we encourage people from all backgrounds to apply.

At MYO, we go the extra mile to ensure you have the best work day, every day. As the soul of our business, we put our members first, working with and around them to create a space they are proud to call home. We are at a pivotal point at MYO, opening a number of new workspaces this year. This role gives someone the opportunity to be a part of this exciting growth phase.

You will have a passion for delivering a premium customer service, acting as the face of the brand in our client's premium flexible office space. You will look after members, visitors, and contractors. Our customers are at the centre of everything we do, meaning our spaces and services reflect real business needs with personalised solutions. Our offices are designed to promote productivity and foster creativity, enabling business and people to thrive.

As Member Experience Executive, you will be one of the first faces of the space and brand. You will thrive in customer interaction and will take immense pride in delighting your members and guests daily. Taking ownership of the experience of our members and visitors interacting with the space. You will have a keen eye for detail and thoroughly enjoy planning and hosting our member events in the process of delivering an exceptional service. You will liaise with our service partners on a day-to-day basis to ensure the space is providing everything they need and support the Flexible Workspace Manager with the running of the space.

• Customer: Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner. Develop relationships with internal and external members to understand and address their needs. Supporting in customer move ins and move outs. Responding to customer tickets. Acting as the first point of call for resolving members and guest issues and escalating where necessary.
• Space: Conducting tours of the space for office rental and event hire. Liaising with the building management team, AV and Room Setup. Covering reception when needed, including lunch breaks. Floor checks to ensure the space is tidy and ready for use.
• Events: Planning members events and sourcing third party suppliers. Manage MYO’s events budget appropriately whilst delivering an enriching events programme. Tailoring events with MYO’s ESG strategy in mind. Supporting with general office admin tasks and the raising of POs. Maintaining the site documents. Training the Member’s Host. Hold regular KPI meetings with service partners to ensure service is maintained. Supporting Flexible Workplace Manager in budget setting. Manage and maintain MYO’s compliance platform ensuring all statutory testing is up to date.
• Other: Deputising for Flexible Workplace Manager. Overseeing small project works. Acting as an ESG ambassador for MYO. Representing MYO in wider Landsec Quarterly Customer Meetings.

Relevant customer experience in coworking, retail, and/or events. Event planning experience. Thrives in building relationships with people. Natural born problem solver. You love juggling tasks and going to work not knowing what you’ll have to deal with that day. Has the can-do attitude, does not have NO in their vocabulary. Has great organisational skills. Is great at solving problems. Shows great attention to detail. A comfortable working knowledge of MS Office tools - particularly in Word and Excel. Natural self-starter and ability to work independently as well as part of a team. Experience in facilities management.

This is a 12 month FTC.

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits:

• Performance based annual bonus plan.
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year.
• Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.

And when it comes to your health and wellbeing, you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.