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- Tasks: Deliver exceptional customer service and create a welcoming environment for members.
- Company: Join Landsec, a leading real estate company focused on sustainability and community.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and wellness support.
- Why this job: Be the face of a vibrant workspace and make a real impact on member experiences.
- Qualifications: Passion for customer service and experience in flexible workspaces or hospitality.
- Other info: Great opportunities for personal growth and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.
This is how we\’ve created the UK\’s leading portfolio of urban places and one of the largest real estate companies in Europe.
Our £10 billion portfolio is built around premium workplaces, the country\’s pre‐eminent retail platform, and a residential pipeline that will redefine urban life.
We\’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.
Places where life happens. Where businesses grow. And where cities are defined.
Having a diverse workforce at all levels will empower us to make better decisions. We know that employing a diverse mix of people makes us a stronger and more sustainable business and one that reflects the diverse society around us. That\’s why we encourage people from all backgrounds to apply.
MYOAt MYO we go the extra mile to ensure you have the best work day, every day. As the soul of our business we put our members first working with and around them to create a space they are proud to call home. We are at pivotal point at MYO opening a number of new workspaces this year. This role gives someone the opportunity to be a part of this exciting growth phase.
We are looking for a Members Experience Executive to join the team.You will have a passion for delivering a premium customer service acting as the face of the brand in our client\’s premium flexible office space. You will look after members, visitors and contractors.
Our customers are at the centre of everything we do, meaning our spaces and services reflect real business needs with personalised solutions. Our offices are designed to promote productivity, foster creativity enabling business and people to thrive.
Main ResponsibilitiesAs Member Experience Executive you will be one of the first faces of the space and brand. You will thrive in customer interaction and will take immense pride in delighting your members and guests daily. Taking ownership of the experience of our member and visitors interacting with the space. You will have a keen eye for detail, and thoroughly enjoy planning and hosting our member events in the process of delivering an exceptional service. You will liaise with our service partners on a day-to-day basis to ensure the space is providing everything they need and support the Flexible Workspace Manager with the running of the space.
Duties include:
Customer
Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
Develop relationships with internal and external members to understand and address their needs.
Supporting in customer move ins and move outs
Responding to customer tickets
Acting as the first point of call for resolving members and guest issues and escalating where necessary.
Space
Conducting tours of the space for office rental and event hire
Liaising with the building management team
AV and Room Setup
Covering reception when needed, including lunch breaks
Floor checks to ensure the space is tidy and ready for use
Events
Planning members events and sourcing third party suppliers
Manage MYO\’s events budget appropriately whilst delivering an enriching events programme
Tailoring events with MYO\’s ESG strategy in mind.
Supporting with general office admin tasks and the raising of PO\’s.
Maintaining the site documents
Training the Member\’s Host
Hold regular KPI meetings with service partners to ensure service is maintained
Supporting Flexible Workplace Manager in budget setting
Manage and maintain MYO\’s compliance platform ensuring all statutory testing is up to date
Other
Deputising for Flexible Workplace Manager
Overseeing small project works
Acting as an ESG ambassador for MYO
Representing MYO in wider Landsec Quarterly Customer Meetings.
The Ideal Candidate
Relevant customer experience in, coworking, retail and or events
Event planning experience
Thrives in building relationships with people
Natural born problem solver. You love juggling tasks and going to work not knowing what you\’ll have to deal with that day
Has the can‐do attitude, does not have NO in their vocabulary
Has great organisational skills
Is great at solving problemsShows great attention to detail
A comfortable working knowledge of MS Office tools – particularly in Word and Excel
Natural self‐starter and ability to work independently as well as part of a team
Experience in facilities management
This is a 12 month FTC.
Life and Benefits at LandsecWe have a great benefits package, there to support you with your work‐life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits, make sure to visit our My Total Reward page for more information.
Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special \’My Day\’ to take off for whatever you choose.
Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
Private medical insurance, Health Cash Plan, Life assurance and income protection.
Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
Two different share plans enabling you to share in the success you will help to build
Up to 4 working days to volunteer per year and \’Give As You Earn\’ programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.
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Members Experience Executive employer: Landsec
Contact Detail:
Landsec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members Experience Executive
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Landsec's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of MYO, think of scenarios where you can showcase your ability to handle member requests and create a welcoming environment. Role-play with a friend if you need to!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. Plus, it shows initiative and can give you a leg up in the hiring process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Landsec family and ready to contribute to their mission.
We think you need these skills to ace Members Experience Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating amazing experiences for our members and guests!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in flexible office spaces or customer-facing roles. We love seeing how your background aligns with what we do at MYO!
Be Personable: Use a friendly tone in your written application. Remember, you're applying for a role where building relationships is key, so let your personality come through in your writing!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Landsec
✨Know the Brand Inside Out
Before your interview, take some time to really understand Landsec and MYO's values. Familiarise yourself with their commitment to sustainability and community engagement. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Customer Service Skills
As a Members Experience Executive, your role revolves around delivering exceptional customer service. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you resolved issues and created positive experiences, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle member interactions. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and upcoming projects. Engaging with your interviewers not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.