Community Co-ordinator in Manchester

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

The Building Host plays a key role in delivering a welcoming, efficient, and well-managed environment for customers, visitors, and guests. This multifaceted role supports day-to-day operations, builds customer relationships through 1-to-1 catch-ups, contributes to a connected community, conducts regular building walk-throughs, manages meeting rooms (including income tracking), oversees stock levels, and provides administrative support to the Property team using a variety of digital tools.

Salary: Up to £30,500 per annum

Location: Flexibility required, including some evening and weekend shifts based on building or customer needs. Covering other FLEX locations will be required during staff absence/holidays as part of a support-cover role.

What you will be responsible for:

• Customer Experience & Services: Greet and assist customers, visitors, and contractors with professionalism and positivity. Respond promptly to customer enquiries, service requests, and feedback. Conduct regular 1-to-1 catch-ups with customers to build rapport and gather insights. Coordinate deliveries, service providers, and customer requests. Provide helpful information about amenities, services, and the local area. Contribute to a consistently welcoming and professional atmosphere throughout the building.
• Community Engagement: Support community-focused initiatives and help foster a connected customer environment. Assist in planning and delivering events, meetups, and programs that enhance the customer experience. Help onboard new customers and make introductions where appropriate. Act as a point of contact for community-related feedback and engagement ideas.
• Building Walks & Operational Support: Conduct routine building walk-throughs to assess safety, cleanliness, and quality standards. Report any maintenance issues or safety concerns to the appropriate teams. Support adherence to building policies and procedures. Share observations and suggestions with management to support continuous improvement.
• Meeting Room & Inventory Management: Oversee setup, cleanliness, and smooth operation of meeting rooms and shared areas. Monitor meeting room usage and track associated income, providing reports to management. Ensure meeting rooms are reset between bookings and stocked appropriately. Manage stock levels for building supplies and refreshments, placing timely orders and tracking inventory.
• Administrative Support: Provide administrative support to the Property team using a range of digital tools and platforms. Assist with data entry, scheduling, record-keeping, and reporting tasks. Use property management systems, spreadsheets, and internal platforms to log information and updates. Help prepare documents, notices, or communications as needed by the Property team. Support internal coordination between teams to ensure smooth building operations.

Your skills, experience and qualifications:

• Experience in a customer-focused or operational support role.
• Excellent communication and interpersonal skills.
• Highly organized with attention to detail and time management.
• Comfortable using digital tools such as booking systems, spreadsheets, email, and CRM/property platforms.

Life and Benefits at Landsec: We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits:

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year.
• Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.