Workplace Technical Manager in London

At Landsec, we believe great things happen when we work together. We are committed to high standards and creating outcomes where everyone wins. Nothing in our history has happened by chance. Every place we identify is for its potential to create lasting value. Every partnership we form with our communities and our customers is to create shared success. And every person that works at Landsec joins to bring their skills and talent to shape the next chapters of our story.

Our culture is shaped by our purpose and our people, led by the high performing leaders in high performing teams. It is this combination that allows us to achieve competitive advantage, powering our differentiators and ultimately driving our growth.

The Role: Reporting to the Senior Workplace Technical Manager, you will play a key part in enabling us to deliver premium workspace experience for our customers. Getting the basics right is important. To do that, you will have responsibility for making sure our workspaces are well run and maintained. You will manage by example, setting the standard for delivering brilliant customer experiences by creating productive and enjoyable environments in some of our most prestigious workspaces across the UK.

Creating a workspace that provides an exceptional experience is our priority, so it is vital that you promote and maintain positive relationships with our customers and local communities. As a result, you will provide a responsive and proactive service to customers and internal stakeholders working with appointed service partners.

The Location: This role will be based in London.

The Team: You will be responsible for supporting the Workplace Manager to deliver the technical performance of several Landsec assets within London, ensuring all properties and the estate are well maintained, safe and compliant.

What you will be responsible for:

• Engineering Strategy: Support the Senior Workplace Technical Manager to ensure the M&E contractor maintains all equipment on site in line with all H&S regulatory compliance guidelines and advises where upgrades or replacements are required to ensure these standards continue to be met as guidance changes.
• Customer Experience: Manage positive relationships with occupiers ensuring they understand the technical operation of the building and their responsibilities for maintenance and repair. Ensure appropriate communications are issued to all parties during any projects and ongoing maintenance tasks. Support customers with all technical queries ensuring excellent customer service levels at all times. Work with customers to support their energy reduction plans. Review occupiers' proposals for demise alterations and assist the Building Surveyors with consents. Manage occupiers' connections to landlord systems to protect our Landsec assets during fit out and witness on completion. Reduce the operational energy intensity of the managed properties to 145kWh/m2 by 2030. Designs reflect current best practice for the effective and efficient operational management of the development at handover. Collaborate with the key stakeholders and Senior Workplace Technical Manager and Landsec Engineering colleagues to map out a decarbonization strategy for Media City.
• Service Partner Management: Proactively ensure our 'Hard Services' Service Partners are regularly reviewed, and that SLAs are being appropriately managed and monitored. Positively influence the culture of the business, role modelling the ability to learn, develop and apply new skills, embrace new ways of working and collaborating across functions.
• Data Management: The customer experience remains at the forefront of designs.
• Projects: Supporting the Senior Workplace Technical Manager to ensure all major works projects are fully appraised and costed for sign off and are included as part of the 5-year business plan budgeting process. This role will support with major works across the responsible assets with involvement at the design, implementation, and operational stages to minimise the impact on other colleagues and occupiers. Responsibility for ensuring the future proofing of the fabric of the buildings across the estate.
• Technical Expertise: Be a subject matter expert and offer your knowledge and experience to Customers and colleagues to support their own needs and requirements for service excellence.

Your skills, experience and qualifications:

• Proven track record of working within a team.
• Ability to work with people at all levels of the business to achieve results.
• A high standard of computer literacy will be required.
• Willingness to work outside of 'normal' office hours.
• City & Guilds Electrical/Mechanical Qualification.

Desired Criteria:

• HND/HNC in a relevant engineering field.
• CIBSE Membership.
• Current / Previous HVAP.

Life and Benefits at Landsec: We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits:

• Performance based annual bonus plan.
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special 'My Day' to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.
• Access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.