Part Time Aspire Assist Administration Agent in London

We are Landsec. We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years, spotting opportunities, building partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Location: 4th Floor Management Suite, 123 Victoria Street with the flexibility to WFH on agreement from the Aspire Assist Administration Manager.

The Aspire Assist team is split into two services: the Aspire Assist Helpdesk and the administration team. The helpdesk manages all tickets raised by customers and service partners relating to building faults such as temperature changes, spillages, and more serious issues such as electrical faults. The administration team raises and receipts purchase orders to ensure prompt payment of contracts, contract variations, and ad hoc services.

The role:

• Raise purchase order requests promptly, ensuring alignment with agreed SLAs.
• Assist Workplace and Service Partner teams with pending purchase orders.
• Generate weekly unmatched purchase order reports for all sites, share with relevant Workplace managers, and support timely resolution.
• Process receipts for purchase orders on a weekly basis to help prevent backlog.
• Prepare and distribute a weekly open purchase order report.
• Attend meetings with Aspire Service Partners as needed to ensure all purchase orders are raised and no delays occur in works or services.
• Maintain and update the Landsec switchboard contact list, including new starters, leavers, and building changes, under the guidance of the Aspire Assist Supervisor.
• Support new team members by providing guidance on raising purchase orders.
• Assist in ensuring Direct Recharges are processed in time for the monthly payment cycle.

Principle Accountabilities:

• Take accountability for collaborating effectively as a team player while contributing to a positive and respectful work environment.
• Be responsible for identifying problems and implementing practical solutions, ensuring that goals are consistently met in a results-oriented manner.
• Manage tasks and resources efficiently through strong organisational skills, upholding integrity and respect in all interactions.
• Be accountable for delivering an exceptional customer experience, communicating clearly and effectively with stakeholders, and demonstrating adaptability in dynamic situations.
• Maintain a high level of reliability, staying motivated to achieve objectives and supporting colleagues, while demonstrating tolerance and understanding in a diverse workplace.

Essential Criteria:

• Bring strong knowledge of workplace processes and procedures, coupled with hands-on experience in purchase order administration and financial systems.
• Be highly proficient in Microsoft Outlook, Excel, and Word, and have the ability to manage tasks efficiently both independently and as part of a team.
• Have clear and professional communication skills, combined with a proven background in delivering excellent customer service.
• Meet and exceed the expectations of any role requiring attention to detail, organization, and proactive problem-solving.

This is a part-time role: 24 hours - 8 hours per day, 3 days per week.

Life and Benefits at Landsec:

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special 'My Day' to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.
• Access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.