Members Experience Executive - MYO in London

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we have created the UK's leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country's pre-eminent retail platform, and a residential pipeline that will redefine urban life.

At MYO we go the extra mile to ensure you have the best work day, every day. As the soul of our business we put our members first working with and around them to create a space they are proud to call home. We are at a pivotal point at MYO opening a number of new workspaces this year. This role gives someone the opportunity to be a part of this exciting growth phase.

We are looking for a Members Experience Executive to join the team. You will have a passion for delivering a premium customer service acting as the face of the brand in our client's premium flexible office space. You will look after members, visitors and contractors. Our customers are at the centre of everything we do, meaning our spaces and services reflect real business needs with personalised solutions. Our offices are designed to promote productivity, foster creativity enabling business and people to thrive.

• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Develop relationships with internal and external members to understand and address their needs.
• Supporting in customer move ins and move outs.
• Responding to customer tickets.
• Acting as the first point of call for resolving members and guest issues and escalating where necessary.

• Conducting tours of the space for office rental and event hire.
• Liaising with the building management team.
• AV and Room Setup.
• Covering reception when needed, including lunch breaks.
• Floor checks to ensure the space is tidy and ready for use.

• Planning members events and sourcing third party suppliers.
• Manage MYO's events budget appropriately whilst delivering an enriching events programme.
• Tailoring events with MYO's ESG strategy in mind.

• Supporting with general office admin tasks and the raising of PO's.
• Maintaining the site documents.
• Training the Member's Host.
• Hold regular KPI meetings with service partners to ensure service is maintained.
• Supporting Flexible Workplace Manager in budget setting.
• Manage and maintain MYO's compliance platform ensuring all statutory testing is up to date.

• Deputising for Flexible Workplace Manager.
• Overseeing small project works.
• Acting as an ESG ambassador for MYO.
• Representing MYO in wider Landsec Quarterly Customer Meetings.

• Relevant customer experience in coworking, retail and or events.
• Event planning experience.
• Thrives in building relationships with people.
• Natural born problem solver.
• Has great organisational skills.
• Shows great attention to detail.
• A comfortable working knowledge of MS Office tools - particularly in Word and Excel.
• Natural self-starter and ability to work independently as well as part of a team.
• Experience in facilities management.

This is a 12 month FTC.

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential.

• Performance based annual bonus plan.
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year.

At Landsec, we value diversity & inclusion. We strive to ensure all our information, and services are accessible to and usable by everyone.