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For Companies At a Glance
- Tasks: Welcome guests and provide top-notch support in a vibrant environment.
- Company: Join Landsec, a leading real estate company shaping urban life.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working options.
- Why this job: Be part of a team that enhances quality of life and creates memorable experiences.
- Qualifications: Customer service skills and problem-solving abilities are essential.
- Other info: Great opportunities for personal development and community involvement.
The predicted salary is between 30000 - 40000 £ per year.
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.
Purpose of Job
- Providing welcome and support to Landsec staff and visitors
- Providing knowledge and guidance on how to best use the space, services and amenities available
- Providing a great customer experience
- Working hours are 09.30-17.30 Monday to Thursday (flexible to cover annual leave or other requests)
Principal accountabilities
- Assists in the provision of a welcoming and well maintained guest lounge.
- Being part of a wider team with catering and assist with meeting room suite requirements
- Investigates problems. Assists with the implementation of agreed remedies and preventative measures.
- Following agreed procedures, identifies, registers and categorises incidents and requests
- Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
- Maintains records and advises relevant persons of actions taken.
- Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
- Contributes to a knowledge management database by leveraging subject matter expertise in order to capture and classify content, taking expert advice when required.
- Assists in the investigation and resolution of issues relating to workplace space, services, facilities and amenities, security, health and safety
- Assists with specified maintenance procedures.
Decision making authority
Work with minimal guidance, exercising independent judgement on tasks and priorities, but making appropriate decisions on when to refer for further advice and working in line with the Key Competency levels.
Key competencies
- Works under general direction. Uses discretion in identifying and responding to complex issues and assignments.
- Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners.
- Performs a range of work, sometimes complex and non-routine, in a variety of environments.
- Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organisation typically gained from recognised bodies of knowledge and organisational information.
- Demonstrates effective communication skills.
- Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures.
- Contributes fully to the work of other relevant teams.
- Demonstrates an analytical and systematic approach to issue resolution.
- Takes the initiative in identifying and negotiating appropriate personal development opportunities.
- Understands how own role impacts security and safety and demonstrates routine security and health and safety practice and knowledge required for own work.
Knowledge, experience and qualifications
Essential
- Customer service skills
- Problem resolution skills
- Outlook (intermediate level)
- Word, Excel (beginners level minimum)
- Ability to work flexibly between the business hours of 08.00 and 17.30
Desirable
- Knowledge of Condeco
- Knowledge of Bluepoint
- Hospitality, Hotel, Airline background
Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
- Performance based annual bonus plan
- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year.
- Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
- Private medical insurance, Health Cash Plan, Life assurance and income protection.
- Enhanced maternity, adoption, shared parental leave policies.
- Two different share plans enabling you to share in the success you will help to build.
- Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.
Diversity and Inclusion
At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
Guest Experience Specialist in London employer: Landsec
Contact Detail:
Landsec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Landsec. Check out their social media and website to understand their values and what they stand for. This will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! As a Guest Experience Specialist, you'll need to shine in this area. Role-play with a friend or family member to get comfortable handling different scenarios and questions that might come up.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your capability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Landsec team. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Experience Specialist in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create great experiences for others, as this role is all about providing a warm welcome and support to our guests.
Be Specific About Problem-Solving: When discussing your problem resolution skills, give specific examples of challenges you've faced and how you tackled them. We love seeing candidates who can think on their feet and come up with effective solutions!
Tailor Your Application: Take the time to tailor your application to the Guest Experience Specialist role. Use keywords from the job description to show that you understand what we're looking for and how your skills align with our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Landsec
✨Know the Company Inside Out
Before your interview, take some time to research Landsec. Understand their mission, values, and the specific role of a Guest Experience Specialist. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Guest Experience Specialist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved issues or enhanced a customer's experience. This will demonstrate your capability to handle the responsibilities of the role.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem resolution skills. Think of situations where you had to investigate and resolve an issue. Practice articulating your thought process clearly, as this will highlight your analytical skills and ability to work under pressure.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use (like Condeco or Bluepoint), and how success is measured in the role. This shows that you're proactive and genuinely interested in how you can contribute to the team.