At a Glance
- Tasks: Provide top-notch support to customers and resolve queries efficiently.
- Company: Join Landsec, a leading real estate company shaping urban life.
- Benefits: Enjoy competitive salary, generous leave, and health benefits.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Be the face of customer service in a dynamic, supportive environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are Landsec. We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years, spotting opportunities, building partnerships, and continually adapting to shape places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.
Location
The role is based in London, Victoria and offers hybrid working with majority of the week based in the office.
The role
The Customer Service Representative will serve as a representative of the AP function, delivering responsive and professional support to both internal and external customers. As the primary point of contact, the role is instrumental in ensuring a positive customer and stakeholder experience, resolving queries efficiently, and supporting the smooth operation of the wider Accounts Payable team through ad hoc administrative tasks.
Salary: Competitive
Principle Accountabilities
Handle daily Accounts Payable (AP) enquiries from both internal and external stakeholders, including locating invoices, verifying payment status and purchase order receipts, and reviewing supplier details
Monitor shared mailboxes across the team and responding to emails promptly and professionally
Handle incoming calls and switchboard enquiries with clarity and efficiency
Monitor incoming group Teams messages to ensure timely and appropriate responses are provided
Ensure urgent queries are escalated promptly to enable timely resolution
Support the wider AP team with additional tasks as required
Develop and maintain strong, effective working relationships with key internal and external stakeholders
Essential Criteria
Strong communication skills and customer focused mindset, committed to delivering a positive experience to both internal and external stakeholders
Ability to collaborate effectively across all levels of the organisation, including Finance and wider business functions
Highly organised with strong attention to detail and effective time management
Responsive and capable of managing competing priorities and maintaining accuracy in a fast-paced environment
Flexible and adaptable, capable of adjusting to changing priorities and supporting additional tasks when needed
Proactive and solution-oriented, able to investigate and resolve queries independently and with confidence
Ability to work independently and as part of a team
Proficient in Microsoft Office, with good working knowledge of Outlook and Excel
Experience using Microsoft Dynamics D365 F&O (desirable)
Customer service experience (desirable)
Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits. Visit our My Total Reward page for more information.
Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
Private medical insurance, Health Cash Plan, Life assurance and income protection.
Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
Two different share plans enabling you to share in the success you will help to build
Up to 4 working days to volunteer per year and set up programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause
Diversity and Inclusion
At Landsec, we value diversity and inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com
To find out more about our approach, visit our Diversity and Inclusion page.
Helpdesk Support Executive in City of London employer: Landsec
At Landsec, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London, Victoria. Our commitment to employee growth is reflected in our extensive learning and development opportunities, alongside a competitive benefits package that includes enhanced leave, private medical insurance, and a strong focus on work-life balance. Join us to be part of a diverse team dedicated to shaping urban spaces while enjoying the unique advantages of hybrid working and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Executive in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Landsec. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Landsec before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Support Executive in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Landsec:Your cover letter is your chance to shine! Tell us why you want to work at Landsec specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Landsec!
How to prepare for a job interview at Landsec
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
