At a Glance
- Tasks: Provide top-notch support to customers and resolve queries efficiently.
- Company: Join Landsec, a leading real estate company shaping urban life.
- Benefits: Enjoy competitive salary, generous leave, and health benefits.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Be the face of customer service in a dynamic, supportive environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 28800 - 43200 € per year.
Overview
We are Landsec. We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years, spotting opportunities, building partnerships, and continually adapting to shape places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.
Location
The role is based in London, Victoria and offers hybrid working with majority of the week based in the office.
The role
The Customer Service Representative will serve as a representative of the AP function, delivering responsive and professional support to both internal and external customers. As the primary point of contact, the role is instrumental in ensuring a positive customer and stakeholder experience, resolving queries efficiently, and supporting the smooth operation of the wider Accounts Payable team through ad hoc administrative tasks.
Salary: Competitive
Principle Accountabilities
Handle daily Accounts Payable (AP) enquiries from both internal and external stakeholders, including locating invoices, verifying payment status and purchase order receipts, and reviewing supplier details
Monitor shared mailboxes across the team and responding to emails promptly and professionally
Handle incoming calls and switchboard enquiries with clarity and efficiency
Monitor incoming group Teams messages to ensure timely and appropriate responses are provided
Ensure urgent queries are escalated promptly to enable timely resolution
Support the wider AP team with additional tasks as required
Develop and maintain strong, effective working relationships with key internal and external stakeholders
Essential Criteria
Strong communication skills and customer focused mindset, committed to delivering a positive experience to both internal and external stakeholders
Ability to collaborate effectively across all levels of the organisation, including Finance and wider business functions
Highly organised with strong attention to detail and effective time management
Responsive and capable of managing competing priorities and maintaining accuracy in a fast-paced environment
Flexible and adaptable, capable of adjusting to changing priorities and supporting additional tasks when needed
Proactive and solution-oriented, able to investigate and resolve queries independently and with confidence
Ability to work independently and as part of a team
Proficient in Microsoft Office, with good working knowledge of Outlook and Excel
Experience using Microsoft Dynamics D365 F&O (desirable)
Customer service experience (desirable)
Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits. Visit our My Total Reward page for more information.
Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
Private medical insurance, Health Cash Plan, Life assurance and income protection.
Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
Two different share plans enabling you to share in the success you will help to build
Up to 4 working days to volunteer per year and set up programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause
Diversity and Inclusion
At Landsec, we value diversity and inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com
To find out more about our approach, visit our Diversity and Inclusion page.
Helpdesk Support Executive in City of London employer: Landsec
At Landsec, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London, Victoria. Our commitment to employee growth is reflected in our extensive learning and development opportunities, alongside a competitive benefits package that includes enhanced leave, private medical insurance, and a strong focus on work-life balance. Join us to be part of a diverse team dedicated to shaping urban spaces while enjoying the unique advantages of hybrid working and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Executive in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Landsec. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Helpdesk Support Executive, especially your customer service experience and communication skills.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer queries effectively. This will demonstrate your proactive and solution-oriented mindset, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Helpdesk Support Executive in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Helpdesk Support Executive role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about customer service, let your communication skills shine through in your application. Use clear and concise language to demonstrate your ability to engage with both internal and external stakeholders.
Highlight Relevant Experience:If you've got experience in customer service or accounts payable, make it front and centre! We love seeing how your past roles have prepared you for this position, so don’t hold back on those details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Landsec
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Support Executive. Familiarise yourself with common Accounts Payable processes and be ready to discuss how you would handle specific customer queries. This shows that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your customer-focused mindset and ability to collaborate effectively.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You could mention tools or methods you use to manage competing priorities. Being able to provide examples of how you've maintained accuracy in a fast-paced environment will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics or the challenges the Accounts Payable team faces. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
