Property Manager - 12 months FTC (Glasgow)

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

The role will be based at Buchanan Galleries (Glasgow). There will be the need for occasional travel to other retail sites around the country and London Victoria as and when required.

The world of retail is continually evolving and changing. Whilst the way people shop is changing, our guests still expect great service and an exceptional experience when they visit us. The brand partners we work with expect us to provide a brilliant platform for them to deliver excellence and make money. At Landsec, we have ambitions for ourselves too. We don’t want to meet those expectations. We want to exceed them. We want to be the preferred partner for the businesses we work with. We want to be a leader in the field of retail and mixed-use schemes.

The role requires an experienced management surveyor to support the centre and asset management teams in their mission to deliver exciting strategic plans for the assets, protect and enhance performance and investment values of assets held in the Retail Portfolio. As part of the retail operations team, the Property Manager will be the single point of contact for all aspects of property management, providing expertise to maximise property management performance and associated expenditure including service charge and wider property related spend.

The role will report into an Asset Director and they will be part of the Buchanan Galleries team. The role will also be closely aligned to the wider operations teams both in Victoria, at our retail destinations and across the Elevate platform.

To act as a point of contact across the business on service charge expenditure and performance, liaising with customers, Elevate partners and internal stakeholders, to ensure that Landsec’s key objectives are delivered.

• Working closely with internal stakeholders and supporting the wider Retail business function, assist in the successful delivery of the execution and implementation of the strategic plan for each asset in line with its placemaking vision.
• To work closely with the Asset Director to deliver the property management P & L budget for your assets.
• Working with the Centre Management teams, liaise with the Property Finance and Asset Management team, to ensure that the service charge is delivered in line with the principles of the RICS professional standards, 2nd edition.
• Working with the Property Finance team, liaising with the Centre and Asset Management teams, support the delivery for the financial creation and reporting of the service charge, including the timely completion of the annual service charge and year end booklets.
• To report on and support the Capital Projects team on approving and co-ordinating tenant fit out and re-fit applications.
• To support the Capital Projects team on Lifecycle Replacement projects and general maintenance, coordinating with centre management to ensure seamless delivery and minimal impact on occupiers and Guests.
• To report on and support the Capital Projects team on completing dilapidation claims, maintaining a commercial focus on outcomes.
• To support the Asset and Brand teams on all leasing support requirements, including temporary leasing/storage leasing, obtaining and checking lease plans, EPCs, completion statements etc.
• Compliance – support the Asset & Brand team as required on all lease compliance such as repair, use, alienation, lease breaches, lease interpretation, legislation changes.
• To lead on minimising/mitigating Landlord costs, including: business rates, proactively managing and reporting on mitigation strategy and rates refunds; support internal utilities team on managing utilities costs; providing advice on the management and recovery of service charge spend.
• Working with the in-house Data teams to ensure lease data is up to date. Deal with occupier queries on rent, service charges and other management matters.
• Working closely with the Centre teams and Elevate partners, coordinate and support on all insurance claims and commercial outcomes.
• Work with the Operations team to support the delivery of excellent guest experience execution, ESG objectives and compliance across the retail portfolio and Elevate platform.
• Work with the Retail Asset team and Investment team to deliver data required for analysis of valuation and income performance, providing support with the transaction process of sales and acquisitions for assets.
• Residential - liaising with managing agents on residential lettings and sales.

• RICS or similar property management related qualification or extensive experience.
• Sound knowledge of Landlord and Tenant Legislation and lease interpretation.
• Demonstrates the ability to build effective relationships with customers, colleagues and suppliers.
• Demonstrates sound knowledge and awareness of company procedures and the need for providing quality standards.
• Customer care focus and good organisational and procedural skills.
• Commercial Awareness.

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

• Performance based annual bonus plan.
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.