Flexible Workplace Manager FTC

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

Workplace Team

We provide an enriching and inclusive experience across all spaces whilst leading the way in sustainability practices, which put wellbeing of our communities at the forefront of everything we do. Ensuring we manage our space in a way that maximises everyone’s experience. Our goal is create workplaces that people love.

At MYO we go the extra mile to ensure you have the best work day, every day. As the soul of our business we put our members first working with and around them to create a space they are proud to call home.

The role

You will play a leading role in creating and delivering a premium workplace experience for our members.

You will manage by example and pride yourself in setting the standard for delivering brilliant member experiences by creating a productive and enjoyable environments in one of the most prestigious flexible workplaces in Central London.

As the “go-to person”, you will be passionate about leading from the front and instilling a sense of pride working closely with our Service Partner Teams and providing them with the direction and motivation to achieve aspirational results. You will regularly research, create and deliver activations and events for our members which enrich their experience with us.

This role goes beyond the physical space and also involves building, promoting and maintaining relationships with our local communities. You will be empowered to interact with the local business\’ and communities bringing our members along on the journey. As a result, you will be responsible for the creation and delivery of our workspace and ESG strategies, regularly exceeding member’s expectations and driving forward new ideas and innovation. You will continually be thinking about creating memorable experiences for our members. This is a varied role where you could go from planning the monthly social to leading on a project on what systems we should use at MYO.

Your responsibilities will also include oversight of our amazing concierge team. In addition, and in line with our strategic objectives, you will look to the future, taking the lead to explore new ways of working, not being afraid to challenge the way things were previously done.

Drawing on your operational experience and knowledge of our members, you will help shape the look and feel of our workplaces in a way that sets us apart from our competition and that champions the very best customer service in the industry.

Principle Accountabilities

• Take an unwavering approach to delivering the very best customer service possible
• Setting the tone of the space, you take ownership of creating the culture and member experience
• Shaping the look and feel of your centre to ensure a consistent customer focused approach from all of our service partner
• Strengthen relationships with our existing members by proactively engaging with them and listening to their needs using this information to improve our product.
• Lead by example in delivering a professional, focused service, resulting in member loyalty and repeat business.
• Position MYO as the partner of choice.
• Ensure member tickets are triaged and actioned appropriately
• Lead on member move ins and move outs and ensure a smooth transition throughout
• Create and lead on a programme of events in line with MYO’s values and brand
• Responsibility for the creation and management of Opex budget for you site.
• Requesting PO’s and approving invoices
• Ensuring MYO maintains its WELL accreditation
• Proactively identify opportunities for innovation and areas where commercialisation initiatives can be introduced, influencing future growth.
• Understand and promote flexible services & facilities that Landsec can offer members, in order to generate other revenue streams.
• Engage with the technical and energy teams to ensure that each asset is running at optimal efficiency and help identify opportunities to reduce energy consumption and improve sustainability performance.

Workspace Management

• Use your knowledge and experience to generate ideas and innovations that create exceptional workplaces for our members, understanding the value and importance of operating a healthy environment which is clean and secure.
• Responsible for ensuring that the spaces we deliver allow our members to be more effective and successful in achieving their own business objectives on a day to day basis.

Service Partner Management

• Responsible for managing the day to day delivery of all service streams on site (e.g. Cleaning, and maintenance ) liaising with the relevant team members to ensure standards are set and maintained.
• Indirect management of the onsite concierge team.
• Proactively ensure all service partners are regularly reviewed and that SLA’s are being appropriately managed and monitored.

This is a 12 month FTC.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
• Two different share plans enabling you to share in the success you will help to build
• Up to 4 working days to volunteer per year and \’Give As You Earn\’ programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.