At a Glance
- Tasks: Lead operations to ensure top-notch guest experiences and manage health, safety, and compliance.
- Company: Join Landsec, a leading real estate company shaping urban life in the UK.
- Benefits: Full-time role with opportunities for career growth and development.
- Other info: Dynamic role with flexibility and occasional travel across the UK.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Strong leadership skills and experience in project management and customer service.
The predicted salary is between 45000 - 55000 € per year.
We are Landsec. We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.
The role will be based at Bluewater. There will be the need for occasional travel to other sites around the country and London Victoria as and when required.
A member of the Centre Leadership Team, the Centre Operations Manager is responsible for internal and external operational excellence delivered through clear planning and with the support of the Hard and Soft Service Elevate Partners. Building strong internal and external relationships to ensure that operational requirements and contract KPIs are fully met. The Centre Operations Manager will lead and be the Responsible Person for the centre’s Health, Safety, Security and Compliance, working with the Victoria-based Health and Safety and Security teams. In addition, the Centre Operations Manager takes the lead in delivering environmental objectives and planning and successful implementation of property related projects. Success will be measured by guest feedback (NPS+), impact on providing value for money, project delivery, and support for events and promotions driving footfall, dwell time and spend.
The Centre Operations Manager will be a brand ambassador for the centre, leading excellent standards of guest service through strong and respected relationships with others.
The role has indirect management responsibility for our Elevate Service Partner teams.
Principle Accountabilities- Lead operations teams to deliver high and exacting standards
- Lead and be the Responsible Person for centre Health, Safety and Security reporting and actions
- Lead on the delivery of Environmental targets
- Lead on the delivery of planned property related projects
- Drive guest experience and strive for quality as an ambassador and leader of the brand
- Assist the Centre Director and Deputy Centre Director in the forecasting and management of the hard and soft service charge budgets
- Help organise and manage the delivery of events in accordance with One Best Way procedures
- Ensure that marketing and commercial partnership-led events and promotions are delivered ‘best in class’, and establish and maintain this as an acknowledged point of difference
- Assist in the procurement and delivery of all goods and services in accordance with company guidelines
- Have a full understanding and appreciation of the corporate strategy and its implementation onsite
- Develop a close and positive relationship with Elevate Service Partners to address operational issues and build awareness of processes and procedures operated by the centre
- Be fully conversant with the company rules and regulations, including HR, health and safety, environment, fire emergency, bomb and continuity plans
- Develop and deliver ESG targets for the centre
- Be a leader in contract management and contract performance analysis
- Assist with the delivery of our purpose of Connecting Communities
- Be fully conversant with reports and report writing — delivering presentations, spreadsheets and updates as necessary
- Willingness to work weekends (on rota) and attend meetings in London and around the UK
- In addition to the responsibilities and duties listed above, the job holder is required to undertake any other tasks or duties as may be required by the Centre Director from time to time, considered relevant to the general function of the department
- Given the requirement to provide a 24 hour operation to retail and leisure partners, flexibility is required and it may be necessary for you to work additional hours outside of normal office hours to meet the needs of your role
- Decision quality / timely decision-making
- Perspective
- Project management
- Developing self / direct reports
- Priority setting
- Tenacity / drive for results
- Accountability and ownership
- Customer focus
- Integrity and trust
- Relationship building
- Motivating others
- Teamwork
- Managerial courage
- Problem-solving
Centre Operations Manager - Bluewater in Dartford employer: Landsec
At Landsec, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Bluewater location that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, while our focus on sustainability and community engagement ensures that you will be part of a purpose-driven team. Join us to shape urban spaces that enhance quality of life and create lasting impact.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Manager - Bluewater in Dartford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as a candidate who truly gets what they’re about, especially for a role like Centre Operations Manager.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and experience in managing operations, as that’s key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Landsec. Let’s make it happen!
We think you need these skills to ace Centre Operations Manager - Bluewater in Dartford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Centre Operations Manager role. Highlight your experience in operational excellence, health and safety, and project management to show us you’re the perfect fit!
Showcase Your Leadership Skills:We want to see how you’ve led teams and driven results in previous roles. Share specific examples of how you've built strong relationships and delivered high standards of service – this is key for us!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Landsec
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of a Centre Operations Manager. Familiarise yourself with operational excellence, health and safety standards, and how to manage service charge budgets. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Leadership Skills
As a Centre Operations Manager, you'll be leading teams and building relationships. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your ability to motivate others and drive results, as this is crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show that you have the tenacity and accountability needed for the position.
✨Understand the Company Culture
Research Landsec and their values before the interview. Be prepared to discuss how your personal values align with theirs, especially regarding community connection and sustainability. This will demonstrate your genuine interest in the company and its mission.
