D365 Platform Manager

We are Landsec. We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre‑eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years, spotting opportunities, building partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Location: This role is based in London, Victoria, and follows a hybrid working pattern: three days in the office and two days working from home.

The Team: You will be reporting to the Product Owner and working closely with the Finance and Data and Tech team.

The role: The position is to be the Landsec D365 Finance and Operations technical subject matter expert, providing support for our strategic Platforms and Finance Admin function. The role will support our business as well as influencing strategic technical decisions on the applications within our Finance ecosystem. You will proactively engage with Landsec Finance stakeholder user groups, our Data & Technology (D&T) team, senior stakeholders and our application partners to investigate operational technical issues and requests to effect timely, quality, efficient and cost‑effective resolutions in line with our Service Level Agreements.

Salary: Competitive

Principle Accountabilities:

• Provide 3rd line engineering technical expertise on the support and triage of D365 Finance and Operations system issues.
• Deliver excellent customer service levels as part of the Finance Systems Team to continually improve user experiences and meet business objectives.
• Drive strategic platform upgrade decisions, continuous improvement initiatives, financial workflow configuration and support ensuring alignment to the approved Delegated Authority.
• Support and evolve automated testing capabilities (RSAT) for the business and perform environment release management and deployments.
• Support the Product Owner and wider team to deliver maintenance and continuous improvement of our internal D365 Application support service and integrated finance ecosystem support across all areas of the business within SLAs.
• Perform day to day business system process support and account and license management of D365.
• Direct engagement with stakeholders to support operational excellence and optimisation in your application area, developing a clear understanding of the platform and users’ business requirements to deliver high quality support services to our Landsec user base.
• Primary support contact across Finance and the wider business for ticket escalations, notably for workflow queries.
• Responsible for financial metadata, including maintaining legal entities, chart of accounts, financial dimensions, bank accounts.
• Drive excellence through our support partners, contributing to SRMs, sprint planning, daily standups and sprint retrospectives with the business.
• Collaborative engagement with wider Finance and D&T stakeholders to ensure alignment of support investigations, issue and request resolutions, including root cause analysis.
• Engagement with our Business Partners to ensure services are delivered to meet business needs and resolution SLAs.
• Contribute to the continuous improvement of our training and knowledge base articles.

Essential Criteria:

• Highly organised, proactive, methodical and structured thinker with strong technical and analytical skills with attention to detail.
• Deep Subject Matter Expertise of implementing and enhancing support processes for Finance Applications (D365 F&O, OneStream, SKG, FlexProperty and Power BI).
• Previous experience of supporting business facing Finance Ecosystem applications.
• Strong Supplier and Partner Relationship Management.
• Good understanding of relationship management requirements, influencing and stakeholder management.
• Microsoft Certified: Dynamics 365 Fundamentals.
• Experience with CRM systems and customer support platforms.
• Knowledge of UX/UI principles and best practices.
• Ability to work in a fast-paced and dynamic environment.

Life and Benefits at Landsec: We have a great benefits package, there to support you with your work‑life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits:

• Performance based annual bonus plan.
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year.
• Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.

Diversity and Inclusion: At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone.