Consumer Experience Executive (Placemaking & Activations)

WE ARE LANDSEC

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

LOCATION

Located at 80VS, Victoria Street London, however required to travel to sites when needed. Expected office days are 3 – 4 days.

THE ROLE

• Support the development and delivery of consumer experience initiatives across retail destinations, ensuring alignment with brand, operations, commercial and consumer objectives.
• Analyse consumer data, behavioural insights and performance metrics, translating findings into clear recommendations and actions that improve experience.
• Contribute to the delivery of projects (e.g. placemaking and activations), supporting timelines, budgets and cross-functional coordination.
• Assist in maintaining brand standards, ensuring consumer facing touchpoints are consistent, high quality and on brand across assets.
• Support creative and operational delivery, helping balance innovation with effective execution.
• Work collaboratively with Guest Experience Managers, Marketing, Retail teams and external partners to deliver engaging consumer experiences.
• Identify opportunities for improvement, supporting trials of new tools, formats and processes to enhance experience delivery across our retail destinations.
• Confidently contribute to cross-functional discussions, representing the consumer perspective and providing informed input.
• Share best practice and knowledge with peers, supporting team capability and a positive, collaborative culture.
• Demonstrate adaptability, resilience and professionalism when working across priorities in a fast-paced environment.

PRINCIPLE ACCOUNTABILITIES

• Analyse and collate insight from multiple sources (reports, research, partner inputs), identifying trends and producing clear outputs that support consumer experience decision-making.
• Contribute to innovation and proposition development by supporting ideation, testing and delivery of new guest experiences that enhance commercial, social and brand outcomes.
• Support brand consistency by applying and maintaining the agreed house style across consumer touchpoints, working closely with Retail and GX teams.
• Work collaboratively with internal teams, particularly GX Managers, and external partners to support the delivery of high-quality, multi-channel consumer experiences.
• Support the delivery of placemaking, socialising & entertainment and alternative space initiatives, ensuring activities are well‐coordinated, executed to plan and measured effectively.

ESSENTIAL CRITERIA

• Able to interpret and summarise complex data sets and consumer insights, producing clear outputs that inform experience design and decision-making.
• Clear and confident communicator, with the ability to present ideas and insights effectively to stakeholders across different disciplines.
• Experience supporting the development and delivery of design-led physical and digital activations ideally within retail, B2C or mixed-use environments.
• Experience working in an insight-led or strategic environment, such as consultancy, production agency, or a large, matrixed organisation, with exposure to cross-functional ways of working and clear outcomes on delivery.
• Experience contributing to workshops and collaborative sessions that support innovation, co‐creation and alignment across teams.
• Strong creative eye with experience contributing to digital design projects, ensuring brand consistency and delivering engaging visual content.
• Ability to effectively manage multiple projects simultaneously, balancing competing deadlines and stakeholders while maintaining high standards of delivery, organisation and attention to detail.
• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Basic to intermediate proficiency in Adobe Creative Suite and/or other creative applications, with the ability to support creative development and asset production.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits:

• Performance based annual bonus plan.
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.