At a Glance
- Tasks: Lead the retail experience at Brighton Marina, building relationships and enhancing guest satisfaction.
- Company: Join Landsec, a top UK real estate company shaping vibrant urban spaces.
- Benefits: Flexible hours, competitive pay, annual leave, and great health benefits.
- Other info: Opportunity to engage with local businesses and community initiatives.
- Why this job: Be part of an exciting growth phase, making a real impact in a dynamic environment.
- Qualifications: Strong relationship-building skills and a passion for excellent customer service.
The predicted salary is between 31500 - 38500 £ per year.
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.
Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years, spotting opportunities, building partnerships, and continually adapting to shape the places that meet the needs of a changing world.
The role will be based at Brighton Marina, with occasional travel to other sites around the country and London Victoria as required. This role is contracted for 21 hours per week to be worked a minimum of 3 days over 7 per week.
You'll join a small but ambitious team at Brighton Marina, working directly alongside the Centre Director to deliver the operational, commercial and guest experience objectives of the destination. The role works closely with a full suite of specialist Elevate service partners responsible for security, cleaning, technical services, landscaping and wider operational delivery. Success is achieved through strong collaboration, influence and partnership working rather than direct line management.
As Retail Manager, you will be the primary point of contact for occupiers, building strong relationships across the destination while championing an exceptional guest experience. You will support trading performance, occupier engagement and destination activation to help Brighton Marina thrive.
What Makes This Role Different?- Play a key role in shaping the occupier and guest experience at one of the South Coast's most diverse destination assets.
- Build strong relationships with retail, leisure and hospitality operators while supporting their success and growth.
- Influence guest experience, occupier engagement, events and community initiatives across the destination.
- Enjoy a flexible 21-hour working pattern with genuine autonomy and variety.
- Join Brighton Marina during an exciting period of growth, helping to shape a newly created role with real visibility and impact.
- Act as the primary point of contact for occupiers, developing strong and effective working relationships across retail, leisure, food and beverage operators.
- Undertake regular occupier visits to understand trading performance, operational challenges, guest feedback and future opportunities.
- Support occupiers in identifying opportunities to improve trading performance and enhance the guest experience.
- Maintain regular communication with occupiers regarding centre initiatives, marketing activity, events, operational updates and business performance.
- Coordinate and respond to occupier enquiries, ensuring issues are resolved effectively and relationships remain positive and collaborative.
- Maintain accurate and up-to-date contact information for occupiers, including store managers, regional managers and head office contacts.
- Facilitate occupier meetings, forums and engagement sessions, encouraging collaboration, feedback and participation.
- Collate, analyse and report on occupier sales performance, identifying key growth opportunities and emerging risks.
- Produce regular trading reports and performance updates for the Centre Management Team.
- Identify trends, opportunities and risks affecting occupier performance and communicate findings to relevant stakeholders.
- Maintain awareness of competitor destinations and local market trends to support business planning and retailer engagement.
- Champion a guest-first culture across Brighton Marina, ensuring the visitor experience remains central to centre decision making.
- Monitor guest feedback, reviews and service trends, identifying opportunities to improve satisfaction and loyalty.
- Lead the induction of new occupiers and store managers, ensuring understanding of centre standards, operational requirements and company expectations.
- Develop and facilitate relevant training, workshops and business development opportunities for occupiers.
- Support occupier compliance with centre regulations, operational procedures and lease obligations, escalating concerns where appropriate.
- Work closely with the Operations Manager and service delivery partners to ensure high standards of presentation and service across the destination.
- Support duty management responsibilities, including weekends and special events on a rota basis.
- Support the development of relationships with local businesses, schools, charities and community organisations.
- Encourage occupier participation in community initiatives and destination events.
- Strong relationship-building skills with the ability to engage and influence a wide range of occupiers, stakeholders and partners.
- Experience analysing performance data and using insights to identify opportunities, risks and areas for improvement.
- Customer-focused with a passion for delivering excellent guest experiences and high service standards.
- Strong communication and organisational skills, with the ability to manage multiple priorities and maintain attention to detail.
- Commercially aware, with the confidence to support occupier performance, challenge constructively and drive positive outcomes through collaboration.
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential.
Below are some of our core benefits:
- Performance based annual bonus plan
- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year.
- Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
- Private medical insurance, Health Cash Plan, Life assurance and income protection.
- Enhanced maternity, adoption, shared parental leave policies.
- Two different share plans enabling you to share in the success you will help to build.
- Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.
At Landsec, we value diversity & inclusion. We strive to ensure all our information, and services are accessible to and usable by everyone.
Retail Manager (part-time) in Brighton employer: Landsec
Landsec is an exceptional employer that champions innovation and collaboration in the heart of London. With a strong focus on employee growth, we offer hybrid working arrangements and a vibrant work culture that encourages creativity and strategic thinking. Join us to be part of a forward-thinking team dedicated to driving meaningful change and delivering value across our portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager (part-time) in Brighton
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Landsec, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Manager (part-time) in Brighton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Landsec that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Landsec will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Landsec and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Landsec
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Landsec, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Landsec!
