At a Glance
- Tasks: Lead operations at Brighton Marina, ensuring safety and guest experience through service partners.
- Company: Join Landsec, a leading real estate company shaping urban spaces across the UK.
- Benefits: Enjoy flexible hours, competitive pay, and a fantastic benefits package including annual leave and health insurance.
- Other info: Be part of a diverse team with opportunities for growth and community involvement.
- Why this job: Make a real impact in a vibrant waterfront setting while developing your leadership skills.
- Qualifications: Experience in operational service delivery and strong stakeholder management skills required.
The predicted salary is between 45091 - 45091 £ per year.
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.
LOCATION
The role will be based at Brighton Marina. There will be the need for occasional travel to other sites around the country and London Victoria as and when required. This role is contracted for 28 hours per week to be worked a minimum of 4 days over 7 per week.
THE TEAM
You'll join a small but ambitious team at Brighton Marina, working directly alongside the Centre Director to deliver the operational, commercial and guest experience objectives of the destination. While the Landsec on-site team is intentionally lean, the role works closely with a full suite of specialist Elevate service partners responsible for security, cleaning, technical services, landscaping and wider operational delivery. Success is achieved through strong collaboration, influence and partnership working rather than direct line management. The successful candidate will also work closely with fellow landowners, occupiers and key stakeholders across the Marina, helping to support the continued growth and evolution of this unique mixed-use destination.
THE ROLE
As Centre Operations Manager, you will lead the safe, compliant and efficient operation of the centre through a range of service delivery partners, ensuring high standards of presentation, sustainability and guest experience.
What Makes This Role Different?
- Lead operations at one of the South Coast's most diverse and high-profile destination assets.
- Play a key role in Health & Safety, compliance, service partner management and operational resilience.
- Influence sustainability initiatives, operational improvement projects and guest experience delivery.
- Enjoy a flexible 28-hour working pattern with genuine autonomy and accountability.
- Work closely with senior stakeholders while making a visible impact on the success of Brighton Marina.
PRINCIPLE ACCOUNTABILITIES
- Lead the operational performance of the centre through effective management of all service delivery partners, ensuring the highest standards of safety, compliance, presentation and guest experience.
- Act as the Responsible Person for Health, Safety and Security, ensuring all statutory, regulatory and company requirements are met and embedded across the asset.
- Provide visible operational leadership across all service partner workstreams, driving accountability, performance, continuous improvement and operational excellence.
- Develop strong relationships with service partners, fostering a collaborative culture focused on delivering best-in-class outcomes for guests, occupiers and stakeholders.
- Lead the contract management and performance review process for all operational service partners, ensuring delivery against contractual obligations, KPIs and budget expectations.
- Oversee the operational management of all centre services, including security, cleaning, waste management, landscaping, technical services, car parking and planned maintenance activities.
- Lead and coordinate responses to operational incidents, emergency planning, business continuity requirements and crisis management processes in line with site requirements.
- Ensure all risks relating to health and safety, fire safety, terrorism, security and business continuity are appropriately assessed, managed and regularly reviewed.
- Lead the delivery of the centre's ESG and environmental objectives, driving improvements in sustainability performance and regulatory compliance.
- Manage the delivery of planned property projects and operational improvement initiatives, ensuring works are completed safely, efficiently and with minimal disruption.
- Drive a first-class guest experience through exceptional operational standards and effective service partner performance management.
- Support the Centre Director in the management, forecasting and control of hard and soft service charge budgets, identifying opportunities for efficiency and value enhancement.
- Support with monthly service charge reconciliation meetings with finance and service delivery partners, monitoring expenditure against budget, reviewing accruals and variances, challenging spend where appropriate, and implementing actions to ensure effective budget control and financial accountability.
- Assist in the preparation and management of service charge budgets and operational expenditure plans.
- Support the successful delivery of marketing activity, commercial partnerships and centre events by ensuring operational requirements are planned and executed to the highest standard.
- Build and maintain positive relationships with brand partners, local authorities, emergency services and key stakeholders to support the safe and effective operation of the centre.
- Monitor occupier compliance with centre regulations, statutory obligations and lease requirements, escalating concerns where appropriate.
- Maintain and regularly review the centre risk register, ensuring mitigation plans are implemented and monitored.
- Prepare operational reports, presentations and performance updates for senior stakeholders and internal governance forums.
- Support the implementation of the company's strategic objectives and purpose across the centre.
- Undertake duty management responsibilities, including participation in out-of-hours incident response and weekend management rotas where required.
- Undertake any additional duties reasonably requested by the Centre Director that support the effective management and operation of the centre.
ESSENTIAL CRITERIA
- Experience leading operational service delivery through contractors, service partners or third-party providers.
- Strong knowledge of Health and Safety, compliance and risk management within a customer-facing environment.
- Ability to manage multiple priorities, make sound decisions and maintain high operational standards.
- Strong stakeholder management skills, with the ability to build effective relationships and influence a wide range of internal and external partners.
- Commercially aware with experience monitoring budgets, controlling expenditure and identifying opportunities for continuous improvement.
Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits:
- Performance based annual bonus plan
- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year.
- Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
- Private medical insurance, Health Cash Plan, Life assurance and income protection.
- Enhanced maternity, adoption, shared parental leave policies.
- Two different share plans enabling you to share in the success you will help to build.
- Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.
- Access to employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.
Diversity and Inclusion
At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners.
Centre Operations Manager (part-time) in Brighton employer: Landsec
Landsec is an exceptional employer that champions innovation and collaboration in the heart of London. With a strong focus on employee growth, we offer hybrid working arrangements and a vibrant work culture that encourages creativity and strategic thinking. Join us to be part of a forward-thinking team dedicated to driving meaningful change and delivering value across our portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Manager (part-time) in Brighton
✨Get Friendly with Local Agents
In the real-estate game, networking is crucial. Head down to local property viewings or open houses and chat up the agents. Get to know them, they could have leads on part-time gigs or internships that aren’t even advertised yet!
✨Use Community Boards
Check out community boards or online local forums like Facebook groups specifically for your area’s real estate market. Often, agents or property management companies post about part-time roles that might not make it to the big job sites.
✨Join Real Estate Meetups
Look for local real estate meetups or networking events; these are gold mines for meeting potential employers and learning about new opportunities. Don’t be shy—put yourself out there and show your enthusiasm for real estate!
✨Browse Landsec for Part-Time Openings
Make sure to regularly check out our website at Landsec. We often list part-time positions straight from the source, and applying through our site can sometimes give you an advantage. Always keep an eye on those listings!
We think you need these skills to ace Centre Operations Manager (part-time) in Brighton
Some tips for your application 🫡
Show Off Your Local Knowledge:In real estate, knowing the area is key! Make sure your CV highlights any experience you have in the local market or community. Whether it’s part-time work in the area or even a few local projects, show us you're in the know!
Highlight Your Communication Skills:Part-time roles in real estate rely heavily on strong communication, both written and verbal. In your cover letter, give examples of how you’ve communicated effectively in previous roles. We're looking for confident communicators who can work with our clients smoothly.
Be Flexible with Your Availability:As you're applying for a part-time role, it's important to communicate your availability clearly. Let us know when you can work, especially during weekends or evenings. This helps us understand how you fit into our current team structure.
Customize Your Application for Us!:Don’t just send out the same CV everywhere! Tailor your application specifically for Landsec and the role of Centre Operations Manager (part-time). Mention how your skills will contribute to our mission and why you’re excited to be part of our team. We're eager to see what makes you a great match!
How to prepare for a job interview at Landsec
✨Know Your Local Market
As someone looking to step into the real estate game, it's crucial for us to know the local property market inside out. Brush up on the trends, average property prices, and the type of clients in your area. This shows Landsec that you're not just looking for a part-time gig but are genuinely interested in making a difference in the local scene.
✨Be Ready for Scenario Questions
In a real estate interview, we might face role-play or scenario questions designed to gauge our problem-solving skills. Think about potential client scenarios, like handling a difficult buyer or negotiating prices, and prepare to discuss how you'd manage those situations. This will show Landsec that we can think on our feet!
✨Show Your Value-Added Skills
Even though it's a part-time position, we should highlight any additional skills or tools we bring to the table—think social media savvy or familiarity with property management software. If you've done any relevant coursework or have insights from internships, let’s weave those into the conversation to show our potential value to Landsec.
✨Prepare Your Availability Wisely
Since this is a part-time role, it's key for us to clearly articulate our availability during the interview. Think about peak hours when clients need us and how our flexibility could benefit Landsec. It shows we're committed to being there when needed while balancing our other commitments.
