Aspire Assist Administration Supervisor

We’re Landsec. We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

The role is responsible for supervising the timely raising and receipting of purchase orders in accordance with agreed SLAs, ensuring accuracy, compliance and continuity of service. This includes overseeing day-to-day purchase order activity, supporting Workplace and Service Partner teams to resolve pending or unmatched purchase orders, and producing and distributing weekly unmatched and open purchase order reports. The position requires regular engagement with Aspire Service Partners to ensure all required purchase orders are in place and that no outstanding items delay works or service delivery. Supervisory responsibilities include providing guidance and support to team members, assisting with training on purchase order processes, monitoring workloads and performance, and ensuring Direct Recharges are processed accurately and ready for payment by the required monthly deadline.

The Aspire Assist team is split into two services: The Aspire Assist Helpdesk and the administration team. The helpdesk manage all tickets raised by customers and service partners relating to building faults such as temperature changes, spillages and more serious issues such as electrical faults. The administration team raise and receipt purchase orders to ensure prompt payment of contracts, contract variations and ad hoc services.

What you will be responsible for:

• The role holder is accountable for working collaboratively as part of a team, demonstrating strong problem-solving skills and a results-driven approach to meet operational objectives and service levels.
• They are expected to maintain high standards of organisation, reliability and adaptability while managing changing priorities effectively.
• The role requires acting with integrity, respect and tolerance at all times, delivering a consistently customer-focused service, and communicating clearly and professionally with stakeholders.
• The post holder is also accountable for remaining motivated, dependable and proactive, contributing positively to team performance and supporting a respectful and inclusive working environment.

Your skills, experience and qualifications:

• The post holder must have solid knowledge of Workplace processes and procedures, with proven experience in purchase order administration.
• They should be competent in Microsoft Outlook, Excel, and Word, and possess a working knowledge of financial administration systems.
• The role requires clear, professional, and effective communication skills, the ability to work independently using initiative, and demonstrable experience in delivering excellent customer service.

Life and Benefits at Landsec: We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits:

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies.
• Two different share plans enabling you to share in the success you will help to build.
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone.