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For Companies At a Glance
- Tasks: Manage customer interactions and ensure high-quality service from first contact to resolution.
- Company: Join Global Education Supplies, a leader in the education sector with a focus on growth.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and various employee perks.
- Why this job: Make a real impact on customer satisfaction and build lasting relationships.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 24309 - 24309 £ per year.
Location: Aylesford, Kent
Salary/package: £24,309.07 per annum
Contract type: Up to 12-month contract
Hours: Full time, 37 hours per week
This is an exciting opportunity to be at the heart of a customer-focused organisation, where you will play a key role in delivering high-quality service from first contact to resolution. The role offers variety, responsibility and the chance to make a real impact on customer satisfaction and loyalty.
Who we are
Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising seven complementary brands that serve the global education sector. These include KCS Education, CES, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.
Why this role matters
The Customer Experience Executive will be responsible for managing customer interactions from first contact through to resolution, ensuring queries, orders and issues are handled accurately and efficiently. The role acts as a central point of contact between customers, suppliers and internal teams to keep service running smoothly. By owning each case and maintaining accurate records, the position ensures reliable delivery, customer satisfaction and operational continuity.
What you'll be doing
- Handle incoming and outgoing customer calls, providing timely order and delivery updates and one-touch resolution.
- Resolve customer queries, discrepancies and complaints by investigating issues and liaising with suppliers and internal teams.
- Manage multiple customer email inboxes to ensure all requests are answered accurately and within agreed service levels.
- Process customer orders efficiently and accurately to support smooth fulfilment.
- Maintain up-to-date and accurate customer records within the CRM system.
- Build strong customer relationships to encourage repeat business and long‐term retention.
- Coordinate with internal departments such as Sales, Finance, Operations and Procurement to resolve issues and meet customer needs.
- Ensure high levels of accessibility and responsiveness across phone, email and other contact channels.
What we're looking for
- Minimum of 2 years' experience within a customer service office‐based role.
- Clear and professional communication, both verbally and in writing with customers and internal stakeholders.
- Confidence in handling telephone‐based customer contact including call handling or telesales activity.
- Proficient use of ERP's particularly Epicor is highly desirable.
- Excellent organisational and time management skills.
What you'll get in return
- Salary of £24,309.07 per annum.
- 25 days annual leave, plus your birthday off.
- Life assurance cover (4x salary).
- Pension scheme with 4% employer contribution.
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
- Volunteer days and access to a comprehensive wellbeing programme.
- Tailored learning and development support with real opportunities to progress.
Why CSG?
Commercial Services Group (CSG) is the UK's largest local authority‐owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Customer Experience Executive in Tonbridge employer: Landscapeservices
Contact Detail:
Landscapeservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive in Tonbridge
✨Tip Number 1
Get to know the company inside out! Research Global Education Supplies and understand their mission, values, and recent developments. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team at CSG.
We think you need these skills to ace Customer Experience Executive in Tonbridge
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled queries and complaints in the past, so share specific examples that demonstrate your ability to resolve issues effectively.
Be Clear and Professional: Since communication is key in this role, ensure your application is well-written and free of errors. Use clear language and a professional tone, just like you would when communicating with customers or internal teams.
Tailor Your Application: Take the time to customise your application for this specific role. Mention how your skills and experiences align with what we’re looking for, especially your organisational and time management abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at GES!
How to prepare for a job interview at Landscapeservices
✨Know the Company Inside Out
Before your interview, take some time to research Global Education Supplies and its role within the Commercial Services Group. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. Be ready to discuss how these experiences can translate into success in the Customer Experience Executive role.
✨Practice Clear Communication
Since the role requires clear and professional communication, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member. Focus on being concise and confident, especially when discussing your previous roles and how they relate to this position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the Customer Experience Executive role. This shows that you’re engaged and serious about the opportunity.
