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- Tasks: Support recruitment and customer service, managing candidate databases and ensuring a smooth onboarding process.
- Company: Join Connect2Hackney, part of the UK's largest local authority trading company.
- Benefits: Enjoy a competitive salary, 25 days leave, and various employee perks.
- Why this job: Make a real impact in public services while developing your career in recruitment.
- Qualifications: Experience in administration or recruitment, strong IT skills, and excellent communication abilities.
- Other info: Be part of a diverse team with opportunities for growth and professional development.
The predicted salary is between 26650 - 26650 £ per year.
Location: Hybrid/Hackney
Salary/package: £26,650 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Are you passionate about delivering excellent recruitment and customer service solutions? Join Connect2Hackney, part of the Commercial Services Group (CSG), and help shape the workforce that supports vital public services across Hackney.
Who we are
Connect2Hackney are part of CSG, a trusted recruitment service connecting Hackney Council with the right talent to meet workforce needs. As part of CSG — the UK’s largest local authority trading company — we combine commercial expertise with social purpose, reinvesting profits back into public services.
Why this role matters
As a Resourcing & Customer Service Assistant, you’ll play a pivotal role in managing our candidate database and supporting a high-performing recruitment service. You will oversee the flow of candidates between external agencies and hiring managers, coach and mentor team members, and ensure an outstanding experience for both clients and candidates.
What you’ll be doing
- Lead candidate attraction initiatives through job adverts, social media, databases, job fairs, networking events, local partnerships and referrals.
- Monitor recruitment trends in Hackney and the wider sector, identifying opportunities and challenges for candidate attraction, particularly in hard-to-fill or niche roles.
- Oversee the candidate selection process, ensuring thorough screening, shortlisting, and initial interviews both virtually and face-to-face.
- Manage candidate compliance in partnership with CSG Compliance, ensuring all candidates meet safeguarding, vetting and referencing requirements.
- Manage the candidate onboarding process, ensuring a seamless and positive journey from offer to placement.
- Build and maintain strong relationships with candidates at all levels, both in person and on the telephone.
- Support Talent Partners with administrative tasks, candidate flow, and act as first point of escalation for complex queries.
- Mentor and coach team members, sharing best practices and assisting with workload management when required.
- Maintain accurate candidate and vacancy records on Connect2Hackney systems, ensuring data integrity.
- Contribute to service improvement initiatives, using feedback and market insights to improve processes and candidate experience.
- Work with Talent Partners and management to understand hiring needs and support workforce planning.
- Prepare and present recruitment reports for internal stakeholders, including candidate availability and compliance status.
What we’re looking for
- Previous experience in administration supporting teams or recruitment operations.
- Experience in candidate search, selection, and job advert writing.
- Knowledge of social media for recruitment purposes.
- Strong IT skills, including Microsoft Word and Excel.
- Excellent communication and influencing skills across all levels.
- Ability to organise, prioritise and work accurately under pressure.
- Proactive, solutions-focused approach with commitment to equality, diversity and inclusion.
- Interest in developing a career in recruitment, HR, or talent management.
- Enthusiastic and willing to learn, with the confidence to challenge processes when appropriate.
What you’ll get in return
- Salary of £26,650 per annum
- 25 days annual leave, plus your birthday off
- Life assurance cover (4x salary)
- Pension scheme with 4% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle-to-work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with genuine opportunities for career progression
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public-sector solutions. Our growth of around 25% year-on-year is powered by innovation, strategic partnerships and acquisitions. Our 33 trading businesses deliver a wide range of services including education management, HR, IT, legal, energy, procurement and supplies. As CSG is wholly owned by local authorities, a significant proportion of our profits is reinvested directly into frontline public services — with over £77 million already returned — reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds and are committed to providing reasonable adjustments throughout the application and interview process. Please let us know if you require any.
Resourcing & Customer Service Assistant employer: Landscapeservices
Contact Detail:
Landscapeservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resourcing & Customer Service Assistant
✨Tip Number 1
Get your networking game on! Attend local job fairs and recruitment events to meet potential employers face-to-face. It's a great way to make a lasting impression and show off your enthusiasm for the role.
✨Tip Number 2
Leverage social media to showcase your skills and experience. Share relevant content, engage with industry professionals, and don’t hesitate to reach out to hiring managers directly. We all know that a personal touch can go a long way!
✨Tip Number 3
Prepare for interviews by researching the company and its values. Be ready to discuss how your background aligns with their mission, especially in delivering excellent customer service and supporting public services. Show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and demonstrate your genuine interest in the position. Plus, it’s a nice way to reinforce your enthusiasm for joining the team.
We think you need these skills to ace Resourcing & Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resourcing & Customer Service Assistant role. Highlight your relevant experience in administration and recruitment, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with candidates and team members, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to engage effectively.
Highlight Your IT Proficiency: We value strong IT skills, especially in Microsoft Word and Excel. Make sure to mention any relevant software experience you have, as it will help us see how you can hit the ground running in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Landscapeservices
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resourcing & Customer Service Assistant. Familiarise yourself with candidate attraction strategies and the importance of managing candidate databases. This will help you demonstrate your passion for recruitment and customer service during the conversation.
✨Showcase Your Communication Skills
As this role requires excellent communication across all levels, prepare examples that highlight your ability to influence and engage with candidates and team members. Think about times when you've successfully coached or mentored others, as this will resonate well with the interviewers.
✨Be Ready to Discuss Trends
Stay updated on recruitment trends in Hackney and the wider sector. Be prepared to discuss how you would identify opportunities and challenges for candidate attraction, especially for hard-to-fill roles. This shows your proactive approach and commitment to improving processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career progression. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
