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- Tasks: Provide top-notch technical support to VIP users in a fast-paced IT environment.
- Company: Join Cantium Business Solutions, a leader in public sector IT services.
- Benefits: Enjoy a competitive salary, generous leave, and wellness programmes.
- Why this job: Make a real impact by supporting senior stakeholders and enhancing service quality.
- Qualifications: 3+ years of IT support experience with strong Microsoft product knowledge.
- Other info: Be part of a diverse team committed to social impact and career growth.
The predicted salary is between 33000 - 46200 £ per year.
Location: Maidstone
Salary/package: £33,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Join a high performing VIP support function delivering tailored technical services to senior public sector stakeholders. This is a unique opportunity to play a visible role in a fast paced and customer led IT environment.
Who we are
Cantium Business Solutions is part of Commercial Services Group and provides high quality IT and back-office services to public sector organisations. Built around being fast connected, insight driven and customer led, the business supports critical services through innovation, strong partnerships and a clear focus on customer experience.
Why this role matters
This role ensures VIP customers receive responsive, reliable and high-quality technical support that enables them to work without disruption. You will contribute directly to customer confidence, service improvement and the overall reputation of the IT function. The position also supports continuous improvement, and strong collaboration across operational teams.
What you’ll be doing
- Provide onsite and remote technical support to VIP users across devices, applications and connectivity.
- Respond to incidents and service requests within agreed service levels and take ownership through to resolution.
- Provide a high focus on the quality of service delivery, with the ability to process feedback constructively, recognising calls logged for VIPs are subjected to a higher level of oversight and scrutiny.
- Monitor, track and elevate complex issues where required while coordinating with internal and external teams.
- Build strong working relationships with senior stakeholders and represent the VIP support function in meetings.
- Configure, deploy and support end user devices ensuring a smooth onboarding experience for VIP users.
- Maintain accurate asset records and support procurement of hardware and software.
- Work with Cantium’s Account Director and KCC’s Head of Service Operations on small projects and to investigate issues.
- Document known issues, processes and guidance within the central knowledge base.
- Contribute to service improvement feedback and small project activity across the function.
- Ensure compliance with security standards, data protection and operational procedures.
- Deputise for the VIP Support Team Leader when required.
What we’re looking for
- Experience delivering high quality IT support within a customer focused environment.
- Strong knowledge (ideally a minimum of 3 years) supporting Microsoft products (Outlook, Word, Excel, SharePoint and Teams) and Office 365 administration.
- In depth knowledge of Microsoft Windows 11 installation, support and troubleshooting.
- Understanding of networking fundamentals (TCP/IP, DNS / DHCP), and cloud services (Azure and Entra would be advantageous).
- Understanding of Intune management and end user device deployment.
- Experience supporting Android and Apple operating systems.
- Understanding of Microsoft Exchange functions and settings.
- Ability to troubleshoot complex technical issues in a calm and methodical way.
- Excellent communication skills with confidence supporting senior stakeholders.
- Strong organisational skills with the ability to prioritise competing demands.
- Awareness of ITIL principles, service levels and structured service delivery.
- Positive proactive approach with a strong focus on customer experience and improvement.
- Demonstrate reliability through consistent dedication to fulfilling commitments and delivering a dependable service.
What you’ll get in return
- Salary of £33,000 per annum.
- 25 days annual leave.
- Life assurance cover at four times salary.
- Pension scheme with up to 6% employer contribution.
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
- Volunteer days and access to a comprehensive wellbeing programme.
- Tailored learning and development support with real opportunities to progress.
Why CSG?
Commercial Services Group is the UK’s largest local authority owned trading company generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly with annual growth of around 25 percent supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy procurement and supplies. CSG is wholly owned by local authorities and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion and Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process – please let us know if you require any.
Technical Specialist – VIP Support in Maidstone employer: Landscapeservices
Contact Detail:
Landscapeservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist – VIP Support in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Technical Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to VIP support. Think about how you'd handle tricky technical issues or demanding stakeholders. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past work, bring them along to interviews. This is your chance to demonstrate your expertise in Microsoft products and IT support, making you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Specialist – VIP Support in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft products and IT support. We want to see how your skills align with the role of Technical Specialist – VIP Support, so don’t hold back!
Showcase Your Customer Focus: Since this role is all about delivering high-quality support to VIP users, share examples of how you've gone above and beyond for customers in the past. We love seeing that proactive approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Landscapeservices
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially Outlook, Word, Excel, SharePoint, and Teams. Be ready to discuss your experience with Windows 11 and how you've tackled troubleshooting in the past. This role is all about providing high-quality support, so showing your technical prowess will definitely impress.
✨Showcase Your Customer Focus
Since this position involves working closely with VIP users, it's crucial to demonstrate your customer service skills. Prepare examples of how you've gone above and beyond to ensure a positive experience for clients. Highlight any feedback you've received that showcases your ability to handle high-pressure situations with grace.
✨Communicate Like a Pro
Strong communication skills are key when dealing with senior stakeholders. Practice explaining complex technical issues in simple terms. You might even want to role-play potential scenarios with a friend to get comfortable. Remember, clarity and confidence can set you apart from other candidates.
✨Be Ready for Problem-Solving
Expect to face some tricky technical questions during the interview. Brush up on networking fundamentals and be prepared to troubleshoot hypothetical issues. Think through your problem-solving process and be ready to share how you approach complex challenges methodically and calmly.