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- Tasks: Lead user account management and ensure secure access across systems.
- Company: Join Cantium Business Solutions, a leader in IT services for public sector organisations.
- Benefits: Enjoy a competitive salary, 25 days leave, and wellness programmes.
- Why this job: Make a real impact on data security and customer-focused technology solutions.
- Qualifications: Experience in IT service delivery and strong knowledge of Microsoft 365 and identity governance.
- Other info: Be part of a rapidly growing company with excellent career progression opportunities.
The predicted salary is between 27500 - 38500 £ per year.
Location: Hybrid/Kings Hill
Salary/package: £27,500 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Cantium Business Solutions are looking for a Senior User Lifecycle Management Engineer to play a key role in delivering secure, efficient and customer-focused identity and access services. This is an exciting opportunity to step into a senior technical position where you’ll lead by example and help shape best practice across the ULM function.
Who we are
Cantium Business Solutions is part of Commercial Services Group (CSG), delivering high-quality IT and back-office services to public sector organisations and education providers. Built on four key principles; Fast, Connected, Insight Driven and Customer-Led. Cantium is committed to delivering agile, secure and customer-focused technology solutions that make a real difference.
Why this role matters
The Senior User Lifecycle Management Engineer plays a critical role in protecting system integrity, safeguarding data and ensuring seamless access management across internal and external customers. You will lead on account lifecycle processes, permissions management and service request delivery, while supporting automation, compliance and continuous improvement within a dynamic hybrid IT environment.
What you’ll be doing
- Lead on user account creation, administration, transfers and deletions in line with security, GDPR and retention policies
- Ensure all Service Requests are completed accurately and within agreed deadlines
- Coordinate device pre-staging, configuration and delivery to internal and external users
- Monitor licence and stock levels to maintain service continuity
- Create and maintain procedures in SharePoint and publish Knowledge Base Articles in ServiceNow
- Process and approve 3rd Party Requests for Access (RFAs), ensuring protocol and communication standards are met
- Support onboarding of processes from 3rd line teams and contribute to automation and UAT activities
- Operate within PIM, PAM and RBAC models in Microsoft Entra (Azure AD), acting as an authorised approver
- Deliver training and support to new team members
- Maintain high-quality ticket documentation aligned to ITIL and Cantium standards
- Support project work and continuous improvement initiatives within ULM
- Follow ISO 9001 and ISO 27001 standards and uphold data security responsibilities
What we’re looking for
- Experience working within an IT Service Delivery environment
- Relevant ICT qualification or equivalent experience
- Strong knowledge of Microsoft 365, Intune, Teams and licensing administration
- Experience with PIM, PAM, RBAC and Identity Governance in Microsoft Entra
- Working knowledge of ServiceNow and CMDB administration
- Proven experience working within ITIL frameworks and meeting SLAs
- Strong understanding of hybrid, on-premises and cloud environments
- Excellent communication skills and customer service focus
- Proven Leadership skills are a must
What you’ll get in return
- Salary of £27,500 per annum
- 25 days annual leave
- Life assurance cover (4x salary)
- Pension scheme
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over 800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Senior User Lifecycle Management Engineer in Kings Hill employer: Landscapeservices
Contact Detail:
Landscapeservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Lifecycle Management Engineer in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their values and needs. We want to see that you’re genuinely interested in what they do!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior User Lifecycle Management Engineer in Kings Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior User Lifecycle Management Engineer role. Highlight your experience with Microsoft 365, Intune, and any relevant ITIL frameworks to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about user lifecycle management and how your leadership skills can contribute to our team at Cantium. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led projects in previous roles. We love seeing how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Landscapeservices
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Azure AD. Familiarise yourself with PIM, PAM, and RBAC models, as these are crucial for the role. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Senior User Lifecycle Management Engineer, you'll need to demonstrate your leadership abilities. Prepare examples of how you've led teams or projects in the past, especially in IT Service Delivery environments. Highlight your communication skills and how you've fostered collaboration among team members.
✨Understand the Company Culture
Get to know Cantium Business Solutions and their commitment to being fast, connected, insight-driven, and customer-led. Tailor your responses to reflect these values during the interview. Showing that you align with their principles can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to continuous improvement or how they support employee development. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
