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- Tasks: Lead AV technology installations and ensure smooth operation across various client sites.
- Company: Join Cantium Business Solutions, a dynamic leader in public sector IT services.
- Benefits: Enjoy a competitive salary, generous leave, and tailored development opportunities.
- Why this job: Make a real impact by enhancing AV experiences for diverse clients.
- Qualifications: Experience with AV systems and strong problem-solving skills required.
- Other info: Be part of a growing team committed to social impact and community reinvestment.
The predicted salary is between 29000 - 42000 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £35,000 - £38,000 per annum
Contract type: Permanent/Fixed Term
Hours: Full time, 37 hours per week
If you love getting hands on with AV technology and making sure rooms run flawlessly the Senior AV Technician role puts you in charge of a large, varied AV estate. You’ll be the go to expert shaping how spaces perform and ensuring every room delivers a smooth reliable experience.
Who we are
Cantium Business Solutions, part of Commercial Services Group (CSG), delivers high-quality back-office and IT services to a diverse customer base across the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven, and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation, Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.
Why this role matters
The Senior AV Technician leads the commissioning installation and ongoing support of audio visual and video conferencing environments across our largest client’s sites. The role combines hands on on‑site problem solving with proactive remote monitoring to keep critical rooms fully operational. You will act as the senior technical point of escalation, mentor colleagues, coordinate third parties and help maintain the highest standards of service delivery. Due to the nature of the work this role involves regular travel to customer sites across Kent so you will need a Full UK Driving Licence and access to your own vehicle.
What you’ll be doing
- Own the availability and performance of AV and VC rooms across the KCC estate.
- Monitor and action alerts within Microsoft Teams Rooms Crestron and Vantage portals resolving issues remotely or on site.
- Diagnose and fix faults while maintaining accurate clear ticket notes and meeting SLAs.
- Lead operational coordination with third party VC partners including logging tracking and escalating calls.
- Maintain firmware Windows versions naming conventions assets and site information.
- Plan and manage supplier site visits and ensure all remediation actions are captured and completed.
- Contribute to quarterly service reviews and follow through on operational actions.
- Partner with the Projects team on new room setups and equipment moves keeping asset details updated.
- Identify recurring issues or failing equipment and recommend effective solutions.
- Provide training and handovers to colleagues on common AV and VC issues.
- Any other duties consistent in nature with those outlined above or as deemed appropriate by the Regional Support Manager.
What we’re looking for
- Proven experience supporting commissioning and maintaining enterprise AV and VC systems.
- Hands on experience with Microsoft Teams Rooms, Crestron and Vantage and enterprise monitoring portals.
- Strong incident management with clear documentation ownership and SLA focus.
- Confident customer service with the ability to represent Cantium positively on client sites.
- Ability to manage assets configurations and maintain accurate inventories.
- Experience coordinating suppliers contractors or project activities.
- Strong analytical and troubleshooting skills with a methodical approach.
- Effective communication skills with the ability to explain technical issues to users at all levels.
- Full UK Driving Licence and access to own vehicle.
What you’ll get in return
- Salary of £35,000 - £38,000 per annum
- 25 days annual leave
- Life assurance cover (4x salary)
- Cantium operates a matched pension scheme with a maximum employer contribution of 12%.
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Senior AV Technician in Kings Hill employer: Landscapeservices
Contact Detail:
Landscapeservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior AV Technician in Kings Hill
✨Tip Number 1
Get to know the company! Research Cantium Business Solutions and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Senior AV Technician gig.
✨Tip Number 3
Prepare for hands-on assessments! Since this role is all about AV tech, be ready to demonstrate your troubleshooting skills. Brush up on your knowledge of Microsoft Teams Rooms, Crestron, and Vantage systems to impress during practical tests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior AV Technician in Kings Hill
Some tips for your application 🫡
Show Your AV Passion: When you're writing your application, let your love for AV technology shine through! Share specific experiences where you've made a difference in AV setups or resolved tricky issues. We want to see that you’re not just qualified, but genuinely excited about the role.
Tailor Your CV: Make sure your CV is tailored to the Senior AV Technician role. Highlight your hands-on experience with Microsoft Teams Rooms, Crestron, and Vantage. We’re looking for someone who can hit the ground running, so make it easy for us to see how your skills match our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your achievements and responsibilities to make it easy for us to read. Remember, we appreciate strong documentation skills, so show us you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cantium Business Solutions!
How to prepare for a job interview at Landscapeservices
✨Know Your AV Stuff
Make sure you brush up on your knowledge of AV and VC systems, especially Microsoft Teams Rooms, Crestron, and Vantage. Be ready to discuss your hands-on experience and any troubleshooting you've done in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and fixed faults in AV setups. Highlight your methodical approach to incident management and how you’ve maintained clear documentation while meeting SLAs.
✨Communicate Like a Pro
Practice explaining technical issues in simple terms. You’ll need to demonstrate your ability to communicate effectively with users at all levels, so think of scenarios where you’ve successfully done this before.
✨Be Ready for Teamwork
Since you'll be coordinating with third-party partners and mentoring colleagues, come prepared with examples of how you've worked collaboratively in the past. Show that you can lead operational coordination and contribute positively to team dynamics.
