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For Companies At a Glance
- Tasks: Identify and resolve IT problems, improving service stability and efficiency.
- Company: Join Cantium Business Solutions, a leader in tech services for public sector and education.
- Benefits: Enjoy a competitive salary, 25 days leave, and tailored development opportunities.
- Why this job: Make a real impact by enhancing IT services and driving long-term solutions.
- Qualifications: Experience in problem management and ITIL knowledge required.
- Other info: Be part of a diverse team with excellent career growth and social impact.
The predicted salary is between 40000 - 45000 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £40,000 - £45,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Cantium Business Solutions are looking for a Problem Manager to join them. If you enjoy finding the root of issues and improving how IT services run this role gives you the chance to make a real impact across a large and busy IT environment. You will be the person who brings clarity, structure and solutions where they are needed most.
This role sits within Cantium Business Solutions, a technology and business services provider within Commercial Services Group. Cantium supports public sector and education organisations with secure, reliable and insight-driven services. As part of CSG you will be contributing to a group known for delivering high quality back office services to customers.
Why this role matters
As Problem Manager you will oversee the full lifecycle of problems ensuring they are identified, managed and resolved within agreed service levels. Your work will help prevent incidents, minimise disruption and improve the stability of IT services used across the organisation. You will take ownership of major issues, analyse trends and work with technical teams to drive long term solutions.
What you’ll be doing
- Identify, log and classify problems across IT services with a focus on root cause identification.
- Coordinate with internal teams and external partners to design and implement solutions.
- Review and maintain the problem management process so it remains effective and aligned to ITIL.
- Manage the full problem lifecycle from identification through to closure.
- Maintain the Known Error Database in ServiceNow.
- Analyse incident trends and raise problems with the aim of reducing incident volumes.
- Document all problem management activity and keep stakeholders informed.
- Produce monthly reporting and statistics for service review meetings.
- Work closely with Incident Management and Continual Service Improvement to prevent reoccurrence of major issues.
What we’re looking for
- Proven experience in problem management within an IT environment.
- ITIL knowledge or certification.
- Experience using ITSM tools such as ServiceNow.
- Clear communication skills with the ability to explain technical issues to non-technical audiences.
- Organisational skills to manage multiple problems at once and drive them to resolution.
What you’ll get in return
- Salary of £40,000 - £45,000 per annum
- 25 days annual leave
- Life assurance cover (4x salary)
- Cantium operates a matched pension scheme with a maximum employer contribution of 12%.
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Problem Manager in Kings Hill employer: Landscapeservices
Contact Detail:
Landscapeservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem Manager in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Cantium or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and problem management skills. Be ready to share specific examples of how you've tackled issues in the past – this is your chance to shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Cantium.
We think you need these skills to ace Problem Manager in Kings Hill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in problem management and ITIL knowledge. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills: Since you'll be explaining technical issues to non-technical audiences, it’s crucial to demonstrate your clear communication skills in your application. Use straightforward language and examples that reflect your ability to bridge the gap between tech and non-tech folks.
Highlight Your Organisational Skills: As a Problem Manager, you’ll need to juggle multiple problems at once. In your application, share specific instances where you successfully managed several tasks or projects simultaneously, showing us how you drive them to resolution.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Landscapeservices
✨Know Your ITIL Inside Out
As a Problem Manager, having a solid grasp of ITIL principles is crucial. Brush up on the key concepts and processes related to problem management, as you’ll likely be asked how you would apply them in real-world scenarios.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've identified root causes of issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical prowess.
✨Familiarise Yourself with ServiceNow
Since experience with ITSM tools like ServiceNow is essential, make sure you can talk about your previous experiences using it. If you have any specific achievements or improvements you made while using the tool, share those during the interview.
✨Communicate Clearly and Confidently
You’ll need to explain technical issues to non-technical audiences, so practice simplifying complex concepts. During the interview, focus on clear communication and ensure you’re engaging with your interviewer, making it easy for them to follow your thought process.
