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- Tasks: Provide first-line HR and payroll support via phone, email, and live chat.
- Company: Join HR Connect, part of the Commercial Services Group, a trusted employer.
- Benefits: Competitive salary, 25 days leave, birthday off, and wellness programmes.
- Other info: Dynamic team environment with opportunities for learning and growth.
- Why this job: Kickstart your HR career while making a real impact on employee support.
- Qualifications: Understanding of HR/payroll processes and strong attention to detail.
The predicted salary is between 25948 - 26948 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £25,948.96 per annum (+ £1000 Market Premium)
Contract type: Permanent
Hours: Full time, 37 hours per week
Looking to build your HR and payroll career with a trusted and supportive employer? Join HR Connect, part of the Commercial Services Group (CSG) as a HR & Payroll Helpdesk Assistant and play a key role in delivering excellent service to thousands of employees across Kent and beyond.
Who we are
HR Connect, part of the Commercial Services Group (CSG) provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people-first approach.
Why this role matters
As a HR & Payroll Helpdesk Assistant, you’ll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You’ll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connect's high standards.
What you’ll be doing:
- Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs.
- Ensure employees receive the correct documentation and are paid accurately and on time.
- Retrieve data and provide advice or solutions to resolve queries efficiently.
- Accurately update and maintain HR and payroll data across systems and personnel files.
- Build strong working relationships with internal and external stakeholders.
- Contribute to team knowledge sharing and continuous improvement initiatives.
What we’re looking for:
- Good understanding of HR/payroll processes and employment legislation.
- High attention to detail and commitment to confidentiality.
- Confident IT user with experience in MS Office.
- Team player with a proactive, can-do attitude.
- Willingness to learn, adapt and contribute to a culture of continuous improvement.
What you’ll get in return:
- Salary of £25,948.96 per annum (+ £1000 Market Premium)
- 25 days annual leave, plus your birthday off
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
HR & Payroll Helpdesk Assistant in Kings Hill employer: Landscapeservices
Contact Detail:
Landscapeservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR & Payroll Helpdesk Assistant in Kings Hill
✨Tip Number 1
Get to know the company! Research HR Connect and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a HR & Payroll Helpdesk Assistant, you'll be dealing with queries all day. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle questions smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at HR Connect.
We think you need these skills to ace HR & Payroll Helpdesk Assistant in Kings Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the HR & Payroll Helpdesk Assistant role. Highlight any relevant HR or payroll experience, and don’t forget to mention your attention to detail and IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about HR and payroll, and how your proactive attitude makes you a great fit for our team at HR Connect.
Showcase Your Customer Service Skills: Since this role involves providing first-line support, be sure to include examples of how you've delivered excellent customer service in the past. We love seeing candidates who can build strong relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Landscapeservices
✨Know Your HR Basics
Brush up on your understanding of HR and payroll processes, as well as relevant employment legislation. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Attention to Detail
During the interview, highlight examples from your past experiences where your attention to detail made a difference. Whether it was ensuring accurate data entry or resolving queries efficiently, showcasing this skill is crucial for the HR & Payroll Helpdesk Assistant role.
✨Demonstrate Your IT Skills
Be prepared to discuss your experience with MS Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools, as being a confident IT user is key for this position.
✨Emphasise Teamwork and Adaptability
Share instances where you've worked effectively in a team or adapted to changes in a work environment. This role requires a proactive attitude and a willingness to contribute to continuous improvement, so make sure to convey that you're a team player who thrives in collaborative settings.