At a Glance
- Tasks: Support customers through their energy contract journey and resolve queries efficiently.
- Company: Join Lumina Energy, a forward-thinking energy consultancy focused on sustainability.
- Benefits: Competitive salary, 25 days annual leave, hybrid working, and professional development opportunities.
- Other info: Be part of a diverse team committed to inclusion and community support.
- Why this job: Make a real impact by enhancing customer experiences in the energy sector.
- Qualifications: Experience in customer service, strong organisational skills, and proficiency in Microsoft Excel.
The predicted salary is between 25949 - 29614 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £25,949 - £29,614 per annum (DOE)
Contract type: Permanent
Hours: Full time, 37 hours per week
As a Customer Service Coordinator, you will play a key role in supporting customers throughout the full energy contract journey, from initial submission through to live supply. Working within Lumina Energy, you will help ensure a smooth, accurate and responsive service for both customers and suppliers.
Who we are
Lumina Energy is a UK-based energy consultancy founded in 2012 and part of the Commercial Services Group, which is owned by Kent County Council. The company specialises in helping businesses manage their energy needs by offering services like energy procurement, usage data management, and carbon reduction planning. They are particularly focused on assisting companies in becoming more energy-efficient, reducing costs, and working towards sustainability goals.
Why this role matters
You will play a key role in delivering a high-quality customer experience, ensuring energy contracts are processed accurately and customer queries are resolved efficiently. This is a role where organisation and attention to detail are essential, with responsibility for managing customer journeys, supplier interactions and accurate data handling.
What you’ll be doing
- Managing customer queries and resolving issues with suppliers and third parties.
- Supporting Change of Tenancy requests to ensure smooth transitions.
- Processing contracts and monitoring progress through to live status.
- Confirming contract updates and keeping customers informed.
- Coordinating meter installs, upgrades and removals with suppliers.
- Completing credit checks and data validations to ensure accuracy.
- Maintaining pricing information and supporting system updates.
- Escalating and managing customer complaints where required.
- Building strong working relationships with suppliers, customers and internal teams.
What we’re looking for
- Proven experience in a customer service or administrative role.
- Experience in the energy sector (desirable).
- Strong organisational skills with excellent attention to detail.
- The ability to manage multiple tasks and meet deadlines.
- Excellent communication and relationship-building skills.
- A proactive and solutions-focused approach.
- Confidence working with data, systems and Microsoft Office.
- Proficient use of Microsoft Excel.
What you’ll get in return
- Salary of £25,949 - £29,614 per annum.
- 25 days annual leave, rising to 27 after 4 years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
- Access to Learning and Development opportunities via our CSG Academy.
- Hybrid working.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Customer Service Coordinator in Kings Hill employer: Landscapeservices
Lumina Energy is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a focus on sustainability and community impact, employees enjoy benefits such as hybrid working, generous annual leave, and access to the CSG Academy for continuous learning. Located in Kings Hill, this role as a Customer Service Coordinator not only provides a competitive salary but also the opportunity to contribute meaningfully to energy efficiency initiatives while building strong relationships with customers and suppliers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Kings Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Landscapeservices. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Landscapeservices before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Kings Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Landscapeservices:Your cover letter is your chance to shine! Tell us why you want to work at Landscapeservices specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Landscapeservices!
How to prepare for a job interview at Landscapeservices
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
