At a Glance
- Tasks: Provide hands-on IT support across multiple sites, resolving issues quickly.
- Company: Join Cantium Business Solutions, a company dedicated to customer satisfaction and innovation.
- Benefits: Enjoy a competitive salary, generous leave, and access to professional development.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference by helping users work effectively every day.
- Qualifications: Experience in customer-facing IT support and strong troubleshooting skills required.
The predicted salary is between 27000 - 27000 £ per year.
Location: Field-based across Kent
Salary/package: £27,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
The Field Desktop Support Engineer plays a key role within Cantium Business Solutions, delivering hands-on IT support to customers across multiple sites. This is an opportunity to make a real difference on the ground, resolving issues quickly and ensuring users can work effectively day to day. This role would suit someone with existing service desk experience looking to move into a field-based position, offering exposure to a wide range of systems, environments and customer needs. Due to the nature of working being carried out, it's essential for applicants to have a clean Full UK Driving Licence and access to their own vehicle.
What you’ll be doing:
- Providing on-site IT support to customers across multiple locations.
- Diagnosing and resolving hardware issues across desktops, laptops and printers.
- Resolving operating system and software application issues.
- Supporting mobile devices, including setup and troubleshooting.
- Setting up and maintaining desk environments including monitors and docking stations.
- Recording and managing support requests in line with service standards.
- Escalating complex issues to specialist teams where needed.
- Supporting installations, upgrades and deployments of desktop equipment.
- Working closely with users and third-party suppliers to resolve incidents.
- Contributing to knowledge sharing and improving support processes.
What we’re looking for:
- Experience working in a customer-facing IT support environment.
- Strong troubleshooting skills across hardware and software.
- The ability to manage multiple tasks and work to deadlines.
- Excellent communication and the ability to explain technical issues clearly.
- A proactive and solutions-focused approach.
- Good working knowledge of Microsoft environments and desktop systems.
- Awareness of IT service processes and service level standards.
- A full UK driving licence and access to a vehicle.
What you’ll get in return:
- Salary of £27,000 per annum.
- 25 days annual leave, rising to 27 after four years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
- Access to Learning & Development opportunities via our CSG Academy.
Inclusion & Accessibility:
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Field Desktop Support Engineer employer: Landscapeservices
Cantium Business Solutions is an exceptional employer, offering a dynamic work environment for Field Desktop Support Engineers across Kent. With a strong commitment to employee growth through the CSG Academy, generous benefits including 25 days of annual leave and a supportive culture that values diversity and inclusion, we empower our team to make a meaningful impact while enjoying a fulfilling career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Field Desktop Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Landscapeservices values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Landscapeservices might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Landscapeservices!
✨Direct Apply to Landscapeservices
Let's not forget to apply directly through the Landscapeservices website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Desktop Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Landscapeservices.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Landscapeservices. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Landscapeservices
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
