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- Tasks: Manage customer interactions and ensure satisfaction through effective order processing.
- Company: Leading service provider in Aylesford, Kent with a focus on customer loyalty.
- Benefits: Salary of £24,309.07, 25 days annual leave, and additional perks.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2 years of customer service experience and strong communication skills.
- Other info: Opportunity for growth in a supportive work environment.
The predicted salary is between 24000 - 25000 £ per year.
A leading service provider is seeking a Customer Experience Executive in Aylesford, Kent. The role involves managing customer interactions to ensure satisfaction and loyalty.
Key responsibilities include:
- Handling customer inquiries
- Processing orders efficiently
- Maintaining accurate records
Ideal candidates will have:
- At least 2 years of experience in a customer service role
- Excellent communication skills
- Proficiency in using ERP systems
Benefits include:
- A salary of £24,309.07 per annum
- 25 days annual leave
- Various additional perks
Customer Experience Specialist – Orders & Resolution employer: Landscapeservices
Contact Detail:
Landscapeservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist – Orders & Resolution
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since the role is all about managing customer interactions, we should rehearse common scenarios and responses. Role-playing with a friend can really boost our confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Customer Experience Specialist – Orders & Resolution
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you've handled inquiries or processed orders. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since communication is key in this role, include examples of how you've effectively interacted with customers in the past. We love seeing real-life scenarios that demonstrate your ability to resolve issues and keep customers happy.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. If you've used ERP systems, mention which ones and how you utilised them to improve efficiency. This helps us understand your background better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Landscapeservices
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled inquiries and resolved issues in the past, as this role is all about ensuring customer satisfaction.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills. Think of situations where you effectively communicated with customers or team members, especially when resolving conflicts or processing orders.
✨Familiarise Yourself with ERP Systems
Since proficiency in ERP systems is key for this role, make sure you can talk about your experience with these tools. If you’ve used specific systems before, be ready to explain how you navigated them to improve efficiency.
✨Demonstrate Your Problem-Solving Abilities
Think of a few scenarios where you successfully resolved customer issues. Highlight your approach to problem-solving and how it led to increased customer loyalty, as this will show your potential employer that you’re proactive and resourceful.
