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For Companies At a Glance
- Tasks: Manage customer interactions and ensure high-quality service from first contact to resolution.
- Company: Join Global Education Supplies, a leader in the education sector with a focus on growth.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and various employee perks.
- Why this job: Make a real impact on customer satisfaction and build lasting relationships.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
- Other info: Be part of a diverse team with opportunities for personal and professional development.
The predicted salary is between 24309 - 24309 £ per year.
Location: Aylesford, Kent
Salary/package: £24,309.07 per annum
Contract type: Up to 12-month contract
Hours: Full time, 37 hours per week
This is an exciting opportunity to be at the heart of a customer-focused organisation, where you will play a key role in delivering high-quality service from first contact to resolution. The role offers variety, responsibility and the chance to make a real impact on customer satisfaction and loyalty.
Who we are
Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising seven complementary brands that serve the global education sector. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.
Why this role matters
The Customer Experience Executive will be responsible for managing customer interactions from first contact through to resolution, ensuring queries, orders and issues are handled accurately and efficiently. The role acts as a central point of contact between customers, suppliers and internal teams to keep service running smoothly. By owning each case and maintaining accurate records, the position ensures reliable delivery, customer satisfaction and operational continuity.
What you’ll be doing:
- Handle incoming and outgoing customer calls, providing timely order and delivery updates and one-touch resolution.
- Resolve customer queries, discrepancies and complaints by investigating issues and liaising with suppliers and internal teams.
- Manage multiple customer email inboxes to ensure all requests are answered accurately and within agreed service levels.
- Process customer orders efficiently and accurately to support smooth fulfilment.
- Maintain up-to-date and accurate customer records within the CRM system.
- Build strong customer relationships to encourage repeat business and long‑term retention.
- Coordinate with internal departments such as Sales, Finance, Operations and Procurement to resolve issues and meet customer needs.
- Ensure high levels of accessibility and responsiveness across phone, email and other contact channels.
What we’re looking for:
- Minimum of 2 years’ experience within a customer service office‑based role.
- Clear and professional communication, both verbally and in writing with customers and internal stakeholders.
- Confidence in handling telephone‑based customer contact including call handling or telesales activity.
- Proficient use of ERP’s particularly Epicor is highly desirable.
- Excellent organisational and time management skills.
What you’ll get in return:
- Salary of £24,309.07 per annum.
- 25 days annual leave, plus your birthday off.
- Life assurance cover (4x salary).
- Pension scheme with 4% employer contribution.
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
- Volunteer days and access to a comprehensive wellbeing programme.
- Tailored learning and development support with real opportunities to progress.
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority‑owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Customer Experience Executive employer: Landscapeservices
Contact Detail:
Landscapeservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Get to know the company inside out! Research Global Education Supplies and understand their mission, values, and recent developments. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer calls and emails, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team at GES.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled queries and complaints in the past, so share specific examples that demonstrate your ability to resolve issues effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Professional: Since communication is key in this role, ensure your written application is clear and professional. Use proper grammar and spelling, and keep your language straightforward. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Landscapeservices
✨Know Your Customer Service Basics
Brush up on your customer service principles. Understand the importance of clear communication and how to handle complaints effectively. Be ready to share examples from your past experiences that demonstrate your ability to resolve issues and maintain customer satisfaction.
✨Familiarise Yourself with the Company
Research Global Education Supplies and its role within the Commercial Services Group. Knowing their mission, values, and recent developments will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Customer Experience Executive. Prepare answers for questions like how you would handle a difficult customer or manage multiple inquiries at once. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational and time management skills, be prepared to discuss how you prioritise tasks and manage your time effectively. You could even bring examples of tools or methods you use to stay organised, which will impress the interviewers.
