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For Companies At a Glance
- Tasks: Engage customers, support sales, manage service claims, and ensure satisfaction.
- Company: Join a leading irrigation services company known for exceptional customer care.
- Benefits: Enjoy flexible schedules, health insurance, 401(k) matching, and paid time off.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: High school diploma and 1-3 years of administrative experience preferred.
- Other info: Office-based role with potential for remote flexibility during off-peak seasons.
The predicted salary is between 52000 - 78000 £ per year.
Benefits:
- Opportunity for advancement
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Profit sharing
Position Overview: As the Service Coordinator/Inside Sales Representative, you will play a key role in driving customer satisfaction, supporting sales, and managing service claims. Your efforts will directly contribute to our reputation and success in delivering exceptional irrigation services.
Key Responsibilities:
- Customer Engagement: Respond to all inquiries within the same business day with a goal of one-call resolution, including phone, email, text, and live chat.
- Sales Support: Identify customer needs, generate appointments for estimators, and promote additional services.
- Follow the Qualification Phone Process: Implement a shared phone system with LU this year to help with call overflow of the MNI and LU branches, ensuring accurate call needs and proper assignment to branch designers or estimators.
- Schedule Management: Make reminder calls for upcoming irrigation service appointments.
- Lead & CRM Management: Contact new leads within 2-4 hours, qualify prospects, document interactions, and create work service orders.
- Work Order Management: Ensure work order details, contact information, and notes are accurately documented for service techs.
- Customer Retention: Reengage past customers to generate new consultation opportunities.
- Work Order Follow-up: Verify that site photos, contact details, and notes are accurate.
- New Installation Follow-up: Contact new installation customers post-installation via call or email.
- Claims Resolution: Process and resolve warranty claims within 60 days, ensuring customer satisfaction with proper documentation.
- Customer Satisfaction: Foster positive experiences to drive 5-star reviews and referrals, including thank-you notes, follow-ups, and periodic check-ins.
- Performance Tracking: Monitor lead conversion, sales trends, and client feedback to identify growth opportunities.
- Reputation Management: Encourage and manage customer reviews and referrals.
Additional Responsibilities:
- Maintain office supplies, marketing materials, and job folders.
- Ensure locates are scheduled for all jobs.
- Comply with all company policies and regulations.
- Process and collect payments.
- Provide administrative support to the Office Manager as needed.
Schedule:
- Peak Season: Monday–Friday, 8:00 AM – 4:30 PM at the Andover corporate office.
- Off-Peak: Flexible scheduling to accommodate workload demand.
Compensation:
- $25.00 per hour, paid bi-weekly.
- Participation in company health insurance (employee only) begins the first of the month following 60 days of employment or during open enrollment on September 1st. Current policy with Blue Cross Blue Shield.
- Participation in company Simple IRA/401(k) after 90 days. Currently, the company matches up to the first 3%.
- Participation in Aflac supplemental insurance benefits.
- Company-issued technology, shirts/sweatshirts.
- 10 days of paid vacation included in the package; unused vacation forfeited upon employment termination.
- Paid holidays while actively employed.
- Yearly reviews and contract updates.
Education & Experience:
- High school diploma or equivalent.
- 1-3 years of administrative experience, preferably in landscaping or construction.
Work Environment:
- Office-based with occasional interaction with field staff and vendors.
- May require light physical activity, such as organizing materials or documents.
Service Coordinator/Inside Sales Representative employer: Landscapes Unlimited Inc.
Contact Detail:
Landscapes Unlimited Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator/Inside Sales Representative
✨Tip Number 1
Familiarise yourself with the irrigation industry and the specific services offered by StudySmarter. Understanding the products and services will help you engage effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Since the role involves responding to various channels like phone, email, and live chat, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to manage multiple tasks efficiently. The role requires scheduling, follow-ups, and CRM management, so be prepared to discuss how you've successfully juggled similar responsibilities in past roles.
✨Tip Number 4
Highlight any experience you have with customer retention strategies. Discussing how you've previously re-engaged customers or improved satisfaction can demonstrate your value in driving positive customer experiences.
We think you need these skills to ace Service Coordinator/Inside Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement, sales support, and administrative tasks. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills align with the responsibilities listed. Mention specific examples of how you've successfully managed customer relationships or resolved claims in the past.
Highlight Relevant Skills: Emphasise skills such as communication, problem-solving, and time management in your application. These are crucial for the Service Coordinator/Inside Sales Representative position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for this role.
How to prepare for a job interview at Landscapes Unlimited Inc.
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Coordinator/Inside Sales Representative. Familiarise yourself with customer engagement strategies, sales support techniques, and claims resolution processes. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role involves responding to inquiries via various channels, be prepared to discuss your communication style. Share examples of how you've successfully engaged with customers in the past, whether through phone calls, emails, or live chats. Highlight your ability to resolve issues quickly and effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've had to solve problems or manage customer complaints. The interviewer will want to see that you can handle challenges calmly and efficiently, especially when it comes to claims resolution and customer satisfaction.
✨Emphasise Team Collaboration
This position requires working closely with estimators and service techs. Be ready to talk about your experience collaborating with others to achieve common goals. Mention any tools or systems you've used for lead and CRM management, as well as how you ensure smooth communication within a team.
