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- Tasks: Support contract administration and ensure smooth operations through effective communication and documentation.
- Company: Join CSG, a leading provider of education and public sector services in 86 countries.
- Benefits: Enjoy 25 days of leave, birthday off, discounts, life assurance, and health cash plans.
- Why this job: Be part of a growing team shaping the future while delivering excellent customer service.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office are essential.
- Other info: Hybrid work model available; perfect for those who thrive in fast-paced environments.
The predicted salary is between 24000 - 33600 £ per year.
Role: Contract Support Administrator
Salary: £24,000pa
Location: Hybrid/Kings Hill, Kent
Why Join CSG?
CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.
Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.
What You’ll Bring:
Landscape Services are looking for a highly organised individual to focus on delivering administrative support for one of their major contracts, collaborating closely with operational teams to uphold high standards.
In this position, you will be responsible for managing back-office tasks to ensure smooth, independent processes for the customer, including minute-taking and tracking key activities, contributing to the seamless execution of the contract.
To thrive in this role, you should be comfortable in a fast-paced environment, highly organised, and detail-oriented, with the ability to ensure adherence to business procedures.
What You’ll Achieve:
As Contract Support Administrator you will:
- Respond to enquiries via telephone and email, passing information on appropriately and ensuring that support is provided along with an excellent standard of customer service both internally and externally
- Make sure that all documentations are up-to-date and are reviewed annually with the Contracts Manager
- Ensure that all third-party facilities management service tickets for callouts are correctly recorded on our service management system and appropriately updated once works are completed
- Update our CRM system with key information on contract activity, ensuring it is always up-to-date
- Attend and minute contractor meetings, and distribute minutes for sign off along with the agreed reports
- Timely and effectively process purchase orders, ensuring accuracy of records and best value is achieved
- Ensure that all quotations are produced in a professional and timely manner and records are updated
- Guarantee that operational records and documents are stored and used effectively, specifically with reference to health and safety, machinery and equipment, vehicles and contracts
What we Offer:
- 25 days of annual leave, plus bank holidays
- An additional day off for your birthday to celebrate as you wish
- Access to a generous discount scheme, including retail and gym memberships
- Life assurance coverage
- Health cash plan initiative
- Companywide events
What We Require:
- Strong administration experience, previous experience of contracts administration would be beneficial but is not essential
- Experienced in providing outstanding customers service in a busy commercial environment
- Excellent communication skills, both verbal and written with a customer focused approach
- Computer literate with a good working knowledge of Microsoft Office packages, particularly Microsoft Excel
- Attention to detail with particular focus on reporting, quality of accurate information and ability to proofread documents before submission
About Commercial Services Group
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.
About Landscape Services
Landscape Services is a specialist provider of outdoor maintenance and management services, particularly around grounds maintenance, arboriculture, horticulture and landscaping projects. They use their 80+ years of public and private sector expertise to deliver valuable, safe and assured results for our customers, developing adaptable solutions in line with our core values, and theirs, whilst simultaneously helping to sustain our natural environment.
Contract Support Administrator employer: Landscape Services
Contact Detail:
Landscape Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Familiarize yourself with the specific administrative tasks mentioned in the job description, such as minute-taking and managing service tickets. This will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Highlight any experience you have in customer service, especially in a busy environment. Be ready to share examples of how you've provided excellent support to clients or colleagues.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for the role. Consider practicing data entry and reporting tasks to showcase your abilities.
✨Tip Number 4
Research CSG and its Landscape Services division to understand their values and operations. Being knowledgeable about the company will allow you to tailor your responses and show genuine interest during the interview.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and any customer service roles you've held. Emphasize skills that align with the job description, such as attention to detail and proficiency in Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your organizational skills and ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed administrative tasks or provided excellent customer service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, both verbal and written. Provide examples of how you've effectively communicated in a busy commercial environment, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no errors. Attention to detail is key for this position, so make sure your application reflects that quality.
How to prepare for a job interview at Landscape Services
✨Show Your Organisational Skills
As a Contract Support Administrator, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Highlight Your Customer Service Experience
CSG values outstanding customer service. Be ready to discuss specific instances where you provided excellent support, whether through phone or email. Emphasize your communication skills and how you ensure customer satisfaction.
✨Familiarise Yourself with Relevant Software
Since the role requires proficiency in Microsoft Office, particularly Excel, brush up on your skills before the interview. You might be asked about your experience with these tools, so be prepared to discuss how you've used them in previous roles.
✨Prepare for Minute-Taking Scenarios
Minute-taking is a key responsibility in this role. Practice summarising meetings or discussions concisely and accurately. You could even bring a sample of minutes you've taken in the past to showcase your attention to detail and organisational abilities.
