Account Director - FTC

Coley Porter Bell is looking for an Account Director - FTC to join our London studio. We’re Coley Porter Bell, part of WPP, a global branding agency based in London and New York, and we’ve been helping world famous brands discover their Unordinary Idea for almost 50 years. Whether it’s multi-national businesses or local heroes, we harness the power of Unordinary Ideas to accelerate growth for ambitious brands. We’re a friendly, down-to-earth team, backed by a global network.

A big agency engine with a smaller agency experience: We offer strategic rigour, global talent and cutting-edge technology. You’ll access a senior yet nimble team for a highly personalised, collaborative experience. Fiercely collaborative yet joyously independent thinkers: We deliver creative strategy and strategic creative. We recruit free thinkers and individual experts to foster a culture where your Unordinary Idea can grow. A blend of human craft and tech-fuelled creativity: We combine brilliant craftspeople with a real understanding of today’s technology. We’ll deliver your brand in an immersive and engaging way.

What you’ll do:

• Cultivate and nurture long-term client relationships built on trust, transparency, and proactive communication.
• Serve as the primary point of contact for clients, ensuring their needs are met and expectations exceeded.
• Develop a deep understanding of clients' businesses, competitive landscapes, and strategic objectives to provide tailored brand solutions.
• Proactively identify opportunities to enhance client relationships and expand the scope of services.
• Conduct regular client meetings to review progress, discuss challenges, and ensure alignment on project goals.
• Facilitate seamless communication between clients and internal teams.

Project Management:

• Lead and manage projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality standards.
• Collaborate effectively with cross-functional teams (strategy, creative, production) to ensure seamless project execution.
• Develop detailed project plans, timelines, and budgets.
• Proactively manage risks and identify solutions to potential challenges.
• Monitor project progress and provide regular updates to clients and internal stakeholders.

Team administration:

• Contribute to a positive, collaborative, and supportive team environment.
• Participate in internal meetings and contribute to agency initiatives.
• Manage and mentor junior team members (where applicable).
• Proactively identify and implement process improvements to enhance team efficiency.

Training and development:

• Demonstrate a commitment to continuous learning and professional development.
• Actively participate in training programs and seek opportunities to expand skillset.
• Stay abreast of industry trends and best practices.

What you’ll need:

• Proven experience in account management within a brand consultancy or related field.
• Proven ability to build and maintain strong client relationships.
• Excellent project management skills, with a demonstrated ability to manage multiple projects simultaneously and prioritise effectively.
• Exceptional communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• A passion for branding and a deep understanding of brand strategy.
• Proficiency in Microsoft Office Suite and relevant project management software.
• Comfortable working in a fast-paced, dynamic environment.
• Experience on FMCG and/or retail accounts desirable.

Coley Porter Bell, a WPP company, is an equal opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers.