Deputy Operations Manager in Peterborough

About Landmark Theatres

Landmark Theatres is a portfolio of regional venues in North Devon and Peterborough receiving a wide variety of arts and cultural opportunities for local communities. This includes major touring productions, high-profile live music acts, big-name stand‑up comedy, dance, superb theatre and new writing. We also produce high‑quality Musicals, Drama and Family productions including our annual family Pantomime in Peterborough.

Our venues consist of: Queen Theatre, Barnstaple (650 seats), Landmark Theatre, Ilfracombe (450 seats), the New Theatre Peterborough (1,100 seats) and the Key Theatre Peterborough (112 & 360 seats). We are the largest new theatre entrant to Arts Council England's National Portfolio (23-26) and are working with a number of high‑quality partners such as Birmingham Royal Ballet, The National Theatre and Paines Plough.

We pride ourselves on an in‑depth understanding of the locations in which we operate. Working in areas of lower cultural engagement across the UK. We are respectful and responsive to local priorities, deliver innovation and work in partnership to empower our communities. We deliver a breadth of creative activities and ways in which our communities can engage whether that be as an audience member, participant, decision maker or through developing talent.

Landmark Theatres is a value‑led organisation: innovate, include, collaborate, empower, sustain. We are committed to being diverse and inclusive and to making our workforce representative of different backgrounds and experiences of the communities we serve.

Landmark Theatres is committed to safeguarding the welfare of participants and partners. Applicants will be asked about any previous convictions, cautions, reprimands, including those that are considered 'spent' as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013).

About The Role

At Landmark Theatres, great performances deserve great experiences. As Deputy Operations Manager, you'll help shape how audiences feel the moment they walk through our doors. Working alongside the Operations Manager, you'll lead front‑of‑house and hospitality teams across our Peterborough venues, ensuring every event is welcoming, safe, well‑run, and memorable.

This is a hands‑on leadership role for someone who thrives in live environments, enjoys solving problems in real time, and believes that brilliant customer experience is built by empowered, supported teams.

What You'll Do

• Lead the experience
  • Be the driving force behind front‑of‑house and hospitality operations, setting the tone for outstanding customer service.
  • Act as Duty Manager when required and serve as a keyholder and emergency contact.
  • Champion Landmark's values, leading by example in every decision and interaction.
• Support and inspire teams
  • Lead, coach, and develop Duty Managers and front‑of‑house staff to deliver consistently high standards.
  • Oversee rotas, recruitment, induction, training, and day‑to‑day people management.
  • Create a positive, inclusive working culture where teams feel confident, capable, and supported.
• Keep things running smoothly
  • Plan and adapt operational logistics to match audience numbers, events, and activity on site.
  • Oversee till systems, stock control, and departmental budgets, ensuring accuracy and efficiency.
  • Work closely with technical, facilities, and maintenance teams to keep venues safe, accessible, and well presented.
• Safety, licensing & compliance
  • Ensure all health & safety, fire, and emergency procedures are understood, followed, and continuously improved.
  • Support risk assessments and incident reporting across the venues.
  • Take responsibility for Premises Licence compliance and act as Designated Premises Supervisor when required.
• Grow the business responsibly
  • Support the financial performance of hospitality, hires, and other ancillary income streams.
  • Build strong relationships with suppliers to deliver quality, value, and ongoing product development.
  • Champion sustainable working practices, supporting our zero‑to‑landfill and environmental goals.
• Be the face of the venue
  • Handle customer feedback and complaints with confidence, care, and professionalism.
  • Work with colleagues to ensure access needs are met, including captioned, BSL interpreted, and audio‑described performances.

You’ll Bring

• Experience in venue operations, theatre management, hospitality, or live events.
• A proven ability to lead, motivate, and manage people in fast‑paced environments.
• Strong organisational skills, attention to detail, and calm decision‑making under pressure.
• Knowledge of health & safety, licensing, and food hygiene requirements.
• A genuine passion for the arts, inclusion, and exceptional audience experience.

Bonus Points For

• Experience with ticketing or events systems (e.g. Spektrix).
• A Personal Licence or relevant H&S qualifications.
• Multi‑venue or F&B experience.
• Experience supporting access provision for audiences.

Please send your completed application form to [email address] putting in the subject header. Closing date 2nd March. Interviews week commencing 16th March.