Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and create a welcoming atmosphere for theatre patrons.
- Company: Join Landmark Theatres, a vibrant hub for arts and culture in North Devon and Peterborough.
- Benefits: Earn £12.21 per hour, enjoy flexible hours, and access a company pension scheme.
- Why this job: Be the face of the theatre and engage with diverse audiences while supporting the arts.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Casual role with opportunities to learn and grow in a creative environment.
Overview
About Landmark Theatres: Landmark Theatres is a portfolio of regional venues in North Devon and Peterborough delivering a wide variety of arts and cultural opportunities for local communities, including touring productions, live music, stand-up, theatre, and family productions. We host productions at Queen Theatre, Barnstaple; Landmark Theatre, Ilfracombe; the New Theatre Peterborough; and the Key Theatre Peterborough. We are the largest new theatre entrant to Arts Council England\’s National Portfolio and work with partners such as Birmingham Royal Ballet, The National Theatre and Paines Plough. We receive an annual grant to support an ambitious artistic mission and are building a new producing theatre organisation outside London. Landmark Theatres is a value-led organisation that aims to innovate, include, collaborate, empower and sustain; we strive to be diverse and inclusive and to reflect the communities we serve.
LANDMARK THEATRES LTD
Job Details
Job Title: Customer Services Assistant
Responsible to: Hospitality
Place of Work: The New Theatre and Key Theatre, Peterborough
Hours of Work: Casual hours as required
Salary: £12.21 per hour or age-related National Minimum Wage Equivalent
Contract: Casual Contract
Pension: Company Pension Scheme available
Start Date: As soon as possible
Summary Of Role
The Customer Services Assistant is responsible for delivering outstanding customer service to patrons of the theatres. This role involves providing information about performances, serving food and beverages, maintaining cleanliness, and ensuring a welcoming and enjoyable atmosphere for all visitors. The assistant will work closely with other team members to support the smooth running of the theatre and cafe operations.
Responsibilities
Operations
- Operate a variety of sales points including (but not limited to) bars, cafes, ice cream sales, merchandise and roaming;
- Operation of till points and the correct use of all associated sales technology;
- Proactive contribution and participation in all sales incentives and upsell schemes;
- Ensure the safety & security of all visitors with support from the senior team;
- Adhere and execute emergency and evacuation procedures;
- Maintain the cleanliness & tidiness of all Front of House areas, including deep cleans as and when required;
- Ensure that all Front of House areas are operated in a manner that is both professional and safe;
- Comply with all health & safety standards, venue licensing laws; Food Safety policies and legislations as advised by venue leadership team;
- Adhere to all Landmark Theatres Policies and Procedures;
- Adhere to all Landmark Theatres Health & Safety procedures.
Customer Service
- Maintain customer service standards that will guarantee the delivery of excellence in all aspects of customer service;
- Act as the face of Landmark Theatres at all times and respond to all customer enquiries, feedback or complaints in a professional manner, representing the organisation appropriately.
Environmental Impact & Ethics
- Ensure that all waste products generated by Hospitality and Front Of House activities are disposed of in a manner which assists Landmark Theatres in working towards \”zero to landfill\” criteria and contributes to the reduction of plastic use in line with the Landmark Theatres Key Values.
Finance
- Adhere to organisational financial policies ensuring compliance with GDPR;
- Knowledge of required financial reporting as requested.
Other Responsibilities
- Dress in accordance with Landmark Theatres uniform policy;
- Undertake training as relevant to the post, as and when requested;
- Carry out other duties that may from time to time be reasonably required by other departments, to assist Landmark Theatres in achieving its business and charitable objectives.
The job description may be reviewed and amended to meet future needs. Landmark Theatres Ltd is committed to being diverse and inclusive and to safeguarding welfare; applicants may be asked about offences, and a disclosure check may be required if a job offer is made.
To apply for this role please complete the application form and equality, diversity and inclusion monitoring form found on our website. All applicants will receive a response regardless of the shortlisting outcome.
#J-18808-Ljbffr
Casual Customer Service Assistant employer: Landmark Theatres UK
Contact Detail:
Landmark Theatres UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with Landmark Theatres and its offerings. This way, when you chat with the team during your interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will make you stand out.
✨Tip Number 3
Network like a pro! Connect with current or former employees on social media. They can give you insider tips about the application process and what it’s really like to work at Landmark Theatres.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the necessary forms and info right there, making it super easy for you to get started.
We think you need these skills to ace Casual Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us know why you love customer service! Share any experiences you've had that highlight your ability to create a welcoming atmosphere and make customers feel valued.
Tailor Your Application: Make sure to customise your application to fit the role of Casual Customer Service Assistant. Highlight relevant skills and experiences that align with our values at Landmark Theatres, like teamwork and community engagement.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Landmark Theatres UK
✨Know the Venue
Before your interview, take some time to research Landmark Theatres and its mission. Familiarise yourself with the venues, the types of performances they host, and their commitment to community engagement. This will show your genuine interest in the role and help you connect your answers to their values.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of specific examples from your past experiences. Consider situations where you went above and beyond for a customer or handled a difficult situation. Be ready to explain how you maintained professionalism and ensured a positive experience.
✨Teamwork is Key
As a Casual Customer Service Assistant, you'll be working closely with others. Highlight your teamwork skills during the interview. Share examples of how you've collaborated with colleagues in previous roles to create a welcoming atmosphere or solve problems together.
✨Dress the Part
Make sure to dress appropriately for the interview, keeping in mind the uniform policy of Landmark Theatres. Aim for smart-casual attire that reflects the professional yet friendly environment of the theatres. This shows respect for the organisation and gives a good first impression.