Buildings and Facilities Manager in Barnstaple

Job Title

Buildings and Facilities Manager

Responsible to

Head of Operations

Place of Work

Based in North Devon or Peterborough, with monthly travel between locations.

Hours of Work

40 hours per week, including some evenings and weekends.

Salary

£38,760 per annum.

Contract

Permanent.

Closing Date

8th July 2026.

About Landmark Theatres

Landmark Theatres is a portfolio of regional venues in North Devon and Peterborough offering a wide variety of arts and cultural opportunities for local communities. The venues include Queen Theatre, Barnstaple (650 seats), Landmark Theatre, Ilfracombe (450 seats), the New Theatre Peterborough (1,100 seats) and the Key Theatre Peterborough (112 & 360 seats). Landmark Theatres is the largest new theatre entrant to Arts Council England's National Portfolio (23‑26) and works with partners such as Birmingham Royal Ballet, The National Theatre and Paines Plough. The organisation receives an annual grant of £1 million for the current three‑year funding cycle (2023‑24 to 2025‑26) and is building a new producing theatre organisation outside London.

Purpose of the role

The Buildings and Facilities Manager will provide strategic and operational leadership for Landmark Theatres’ estate across North Devon and Peterborough. The postholder will ensure all venues are safe, well maintained, legally compliant and environmentally sustainable. The role oversees hard and soft facilities management services, statutory compliance, contractor performance, capital works, sustainability objectives, buildings, environmental management, IT infrastructure and procurement. It is a hands‑on leadership role requiring strong planning, sound judgement and a proactive approach to supporting high‑quality artistic and commercial delivery.

Key Responsibilities

Facilities & Estates Management

• Lead the day‑to‑day management of Landmark Theatres’ estate across North Devon and Peterborough, including planned and reactive maintenance, cleaning, utilities, security and waste services.
• Ensure all venues are safe, operational, well presented and compliant with legal, regulatory and organisational requirements.
• Maintain the building fabric, mechanical and electrical systems, backstage infrastructure and public areas through robust planned preventive maintenance programmes and lifecycle planning.
• Develop and maintain asset registers, condition records and repair and replacement schedules for buildings and equipment.
• Manage facilities budgets effectively, ensuring cost efficiency, value for money and appropriate financial control across services and suppliers.
• Coordinate in‑house maintenance activity, including work delivered with the Technical Team, in collaboration with the Head of Production & Programme.
• Act as the main point of contact for landlords, local authorities and other key stakeholders on property, maintenance and compliance matters.
• Plan and deliver minor to medium‑scale refurbishment, renovation and infrastructure improvement projects as required and as directed by the Senior Leadership Team.

Health & Safety (H&S) Leadership

• Act as the organisation’s Health & Safety lead and Competent Person, overseeing statutory compliance across all sites, including fire, gas, water hygiene, asbestos and lifting operations.
• Develop, implement and review health and safety policies, procedures and risk assessments to ensure full compliance and effective risk management.
• Monitor health and safety performance across the estate, ensuring that identified issues, remedial actions and compliance works are addressed promptly.
• Undertake internal audits, inspections and risk assessments to identify hazards and implement appropriate corrective action.
• Lead investigations into incidents and near misses, ensuring timely reporting, root cause analysis and implementation of preventative measures.
• Coordinate health and safety induction and mandatory training for staff in collaboration with the People & Values Manager and relevant managers.
• Promote and embed a strong safety culture through active engagement with the Health & Safety Committee and cross‑departmental working.
• Maintain up‑to‑date knowledge of UK health and safety legislation and sector best practice, advising colleagues as required.

Sustainability & Environmental Strategy

• Act as the organisation’s Green Champion, leading the development and delivery of Landmark Theatres’ environmental strategy in line with the Theatre Green Book and organisational priorities.
• Set, monitor and report on sustainability targets, including energy efficiency, waste reduction and water conservation across all sites.
• Ensure compliance with environmental legislation, organisational standards and external reporting requirements, including submissions linked to Arts Council England.
• Embed sustainable practices within maintenance activity, procurement and capital projects to support long‑term environmental goals.
• Promote environmental responsibility across the organisation through awareness raising, staff engagement and collaborative initiatives.
• Keep abreast of relevant legislation, sector guidance and emerging best practice, and advise colleagues accordingly.

IT & Infrastructure Oversight

• Oversee the effective operation and development of IT infrastructure across all venues, including networks, hardware, systems and associated technologies.
• Manage relationships with IT suppliers and service providers, ensuring effective maintenance, troubleshooting, upgrades and procurement of hardware and software.
• Ensure appropriate cyber security controls and data protection measures are in place and reviewed regularly.
• Support the implementation and integration of key operational systems, including Spektrix, Artifax, Point One and Blue Lemon, ensuring they are effectively embedded within day‑to‑day operations.
• Coordinate IT‑related support and training for staff, promoting confidence, digital fluency and consistent use of systems across departments.
• Develop and maintain IT‑related policies and procedures to support compliance, continuity and operational effectiveness.
• Work with senior leaders to align digital infrastructure with organisational and estate priorities, including IT‑related capital improvements.

Capital Projects & Building Improvements

• Scope, plan and deliver minor refurbishment, upgrade and equipment installation projects.
• Coordinate consultants, contractors and suppliers to ensure projects are delivered safely, on time and within budget.
• Ensure building improvements reflect access, safety, sustainability and user experience priorities.
• Prepare reports, forecasts and updates for senior leaders and the Board on project progress and capital spend.

People & Culture

• Provide line management for facilities staff and contractors, setting clear expectations, supporting performance and identifying development opportunities.
• Champion an inclusive, collaborative and positive working culture across all venues, ensuring environments are welcoming, safe and supportive for employed, casual and freelance staff.
• Act as a visible and approachable leader across sites, working closely with colleagues in Production, Front of House and Hospitality to support joined‑up venue operations.
• Oversee keyholding arrangements and out‑of‑hours emergency response, ensuring clear escalation processes and appropriate contractor cover.
• Work with the People & Values Manager to support staff wellbeing, inclusive recruitment and induction and organisational commitments relating to access and inclusion.
• Support the planning and delivery of training, personal development and policies that promote learning, equity and effective team working.

General Responsibilities

• Work in accordance with Landmark Theatres Ltd’s Code of Conduct and all organisational policies, including those relating to safeguarding, health and safety, environmental responsibility and equality, diversity, inclusion, and accessibility.
• Actively support the organisation’s environmental objectives through sustainable and responsible working practices.
• Attend company events, performances, previews and press nights as required, acting as an ambassador for Landmark Theatres internally and externally.
• Participate in training, professional development and wellbeing initiatives as part of continuous learning and organisational growth.
• Demonstrate flexibility and a proactive approach in response to the changing demands of live theatre operations.
• Champion Landmark Theatres’ vision, mission, values and objectives, contributing to a culture of inclusion, empowerment and collaboration.
• Undertake any other reasonable duties commensurate with the level of the role, as requested by the Senior Leadership Team.

Person Specification – Buildings and Facilities Manager

Essential Experience & Knowledge

• Proven experience in facilities or estates management within a multi‑site, complex or public‑facing environment (e.g. cultural, educational, hospitality, local authority, or NHS sectors).
• Track record of leading statutory compliance, planned maintenance and building services delivery (hard and soft FM).
• Strong knowledge of UK Health & Safety legislation, including a history of risk management and audit delivery.
• Experience managing contractors and service providers through SLAs and performance‑based contracts.
• Practical experience overseeing capital improvement works, including refurbishment and upgrade projects.
• Understanding of sustainability principles and implementing environmental strategies across building operations.
• Experience collaborating across departments to deliver integrated services (e.g. technical, FOH, hospitality).
• Familiarity with IT and digital systems infrastructure relevant to building operations (e.g. Spektrix, BMS, Artifax).
• Line management experience, including team development and performance oversight.

Qualifications & Training

• A relevant formal qualification in Facilities Management, Building Services or Health & Safety (e.g. IWFM Level 4+, HNC/HND or equivalent).
• Health & Safety qualification (NEBOSH General Certificate or IOSH Managing Safely as a minimum).
• Fire Risk Assessor training or willingness to complete recognised training.
• First Aid at Work (or willingness to train).
• Evidence of CPD in areas such as sustainability, procurement or contract management is desirable.

Additional Skills & Attributes

• Ability to identify and manage both risks and opportunities with strategic foresight.
• Excellent planning, prioritisation and time management skills in a multi‑site, high‑demand environment.
• Strong analytical skills with the ability to interpret compliance, operational and financial data.
• Sound financial acumen to manage budgets, procurement and contribute to broader financial planning.
• Confident communicator and advocate, able to represent the organisation in professional and public settings.
• Flexible, adaptable and resilient under pressure, with a proactive and solutions‑focused approach.
• High levels of integrity, with the ability to exercise discretion and judgement when required.

Personal Attributes & Values Alignment

• A strong and motivational team leader with the ability to inspire trust, initiative and high standards across diverse teams.
• A natural collaborator who builds positive relationships across departments and with external stakeholders.
• Committed to Landmark Theatres’ values of inclusion, collaboration, innovation, empowerment and sustainability.
• Personally invested in improving access, wellbeing and inclusion across all aspects of facilities and operations.

Equality, Diversity, Inclusion, Access & Flexible Working

Landmark Theatres believes that theatre is for everyone and that the organisations that make it should reflect the diversity of the communities they serve. We are committed to creating an inclusive working environment where difference is valued, barriers are actively removed, and people feel respected, supported and able to do their best work. We welcome applications from people of all backgrounds and identities, including those who are under‑represented in the arts and cultural sector.

We particularly encourage applications from people who identify as:

• From a global majority background
• Disabled and/or neurodivergent
• From lower socio‑economic backgrounds
• LGBTQIA+

We recognise that talent is distributed widely, even where opportunity is not.

Access

We are committed to making our recruitment process and working environment accessible. If you require any adjustments at any stage of the application or interview process – or if you would like to discuss access needs for the role – please let us know, and we will work with you to put appropriate support in place.

All applicants that complete the full application will receive a response regardless of the shortlisting outcome.

Landmark Theatres Ltd is committed to safeguarding the welfare of participants and partners. Applicants will be asked about any previous convictions, cautions and reprimands, including those that are considered ‘spent’ as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013). The successful candidate must be willing to undergo an enhanced Disclosure and Barring Service check (at Landmark's expense) if a job offer is made subject to this being obtained.