Accounts Officer in Barnstaple

About Landmark Theatres

Landmark Theatres is a portfolio of regional venues in North Devon and Peterborough receiving a wide variety of arts and cultural opportunities for local communities. This includes major touring productions, high-profile live music acts, big-name stand-up comedy, dance, superb theatre and new writing. We also produce high-quality Musicals, Drama and Family productions including our annual family Pantomime in Peterborough. Our venues consist of: Queen Theatre, Barnstaple (650 seats), Landmark Theatre, Ilfracombe (450 seats), the New Theatre Peterborough (1,100 seats) and the Key Theatre Peterborough (112 & 360 seats). We are the largest new theatre entrant to Arts Council England's National Portfolio (23-26) and are working with a number of high-quality partners such as Birmingham Royal Ballet, The National Theatre and Paines Plough. We pride ourselves on an in-depth understanding of the locations in which we operate. Working in areas of lower cultural engagement across the UK. We are respectful and responsive to local priorities, deliver innovation and work in partnership to empower our communities. We deliver a breadth of creative activities and ways in which our communities can engage whether that be as an audience member, participant, decision maker or through developing talent.

Role Purpose

The Accounts Officer will support the Finance Team in the efficient management of Accounts Receivable across Landmark Theatres' venues. The role is primarily responsible for processing income, maintaining customer accounts, supporting show settlements, and ensuring timely collection of outstanding debt. The postholder will work closely with colleagues across programming, ticketing and venue teams to ensure financial information is accurate, timely and well-managed.

Key Responsibilities

• Accounts Receivable
  • Process sales orders and raise invoices for a range of income streams across Landmark Theatres' venues and activities.
  • Set up and maintain customer accounts within the finance system, ensuring all information is accurate and up to date.
  • Monitor and manage the aged debtors ledger, proactively following up outstanding balances and supporting timely debt recovery.
  • Prepare monthly Accounts Receivable reporting to support management accounts and financial monitoring.
  • Assist with reconciliations relating to income and receivable balances.
• Show Settlements & Income Processing
  • Prepare show settlements for visiting productions and partners.
  • Assist with settlement documentation, ensuring contractual terms are correctly applied and recorded.
  • Help identify opportunities to automate and streamline settlement processes and related financial workflows.
• Income Reconciliation & Reporting
  • Assist with IFT (Inter-Fund Transfer / internal transfer) processes and reconciliations where required.
  • Support the preparation and submission of PRS returns, ensuring relevant performance and financial data is accurately recorded.
  • Work with the Finance Team to ensure income is correctly allocated and reconciled across systems.
• Financial Administration
  • Undertake contract checks to ensure financial terms are accurately reflected in finance records and settlements.
  • Maintain accurate documentation and audit trails relating to invoices, settlements and receivable transactions.
  • Support continuous improvement of financial systems, processes and controls.
• General
  • Work collaboratively with colleagues across venues and departments to ensure effective financial processes.
  • Provide administrative support to the Finance Team where required.
  • Comply with organisational policies, financial procedures and internal controls.
  • Undertake other reasonable duties consistent with the role as required.

Equality, Diversity, Inclusion, Access & Flexible Working

Landmark Theatres is a value-led organisation: innovate, include, collaborate, empower, sustain. We believe that theatre is for everyone - and that the organisations that make it should reflect the diversity of the communities they serve. We are committed to creating an inclusive working environment where difference is valued, barriers are actively removed, and people feel respected, supported and able to do their best work. We welcome applications from people of all backgrounds and identities, including those who are underrepresented in the arts and cultural sector. We particularly encourage applications from people who identify as:

• From a global majority background
• Disabled and/or neurodivergent
• From lower socio-economic backgrounds
• LGBTQIA+

We recognise that talent is distributed widely, even where opportunity is not.

Access

We are committed to making our recruitment process and working environment accessible. If you require any adjustments at any stage of the application or interview process - or if you'd like to discuss access needs for the role - please let us know, and we will work with you to put appropriate support in place.

Flexible Working

We understand that people work best in different ways. This role is full/part time, but we are open to conversations about flexible working arrangements, including hybrid working patterns, adjusted hours or other arrangements that support work-life balance, caring responsibilities or access needs. We ask for a minimum of one day per week on site in Peterborough and/or Barnstaple, with flexibility by agreement. We are committed to fairness, transparency and care in how we recruit, support and develop our people - and to ensuring our theatres are places where everyone feels they belong.

Landmark Theatres is committed to safeguarding the welfare of participants and partners. Applicants will be asked about any previous convictions, cautions, reprimands, including those that are considered 'spent' as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013). An enhanced DBS check is required (or willingness to undergo one at Landmark's expense). This job description may evolve in line with organisational needs.