Enrich the Journeys of our People andour Guests as our Front OfficeSupervisor !
TheLandmark London looks for unique individuals to join a team full of energy andpassion, where we value your strengths and growth potential. This could be yourmoment to become a part of our journey! Weare located opposite Marylebone station and a short walk from Baker Street andEdgware Road stations.
Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:
Annual Earnings up to £32,500.00. (£28,909.06 basicsalary + non-contractual tronc)
- Pension with companycontributions
- 50% discount in all ourrestaurants and Spa treatments across our properties
- Team member andFriends & Family rates across our properties
- Complimentary stayafter passing probation
- Extensive discounts onour benefits platform
- Access to private medical insurance
- Interest free season ticketloan
- Employee AssistanceProgramme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-classmanagement development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friendincentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the businessfocuses, community and environment
- Employeerecognition schemes and Social Committee events including gala dinners and muchmore!
We are currently looking for apassionateFrontOffice Supervisor, to join our FrontOffice on a permanent basis , with an immediate startto consistently deliver memorable moments and five star service to our guestsand each other. It is important to us that everyone in the team brings positiveenergy to support our happy and fun environment, as we strive to build acommunity of diverse backgrounds and life experiences, where we care aboutcareers and not just jobs.
As a Front Office Supervisor, your main duties and expectations for therole will include:
- To exerciseempowerment in handling guest complaints, and taking corrective action, such asallowing certain charges off the guest's account. Recording this action in theguest's history and reporting it to Front Office Management when needed.
- To make roomassignments for incoming guests using advance reservations requests andpersonal empowerment as a basis for selection.
- To increase thehotel’s revenue by up-selling room categories, in accordance with set targetsand daily availability.
- To supervise the FrontOffice Clerks in their work, ensuring maximum performance, good time keepingand ensuring they are displaying company behaviours at all times.
- To be responsible forcash floats, reporting shortages/overages to the Front Office Manager,Assistant Director of Rooms/Director of Rooms.
You will be required to work 40 hours per week, on a shift rota.
We are …
- One of Sunday Times’ Top 100 “Best Companiesto Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
All applicants must be legallyeligible to work in the UK
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