At a Glance
- Tasks: Lead the front desk team and create unforgettable guest experiences.
- Company: Join Hotel Indigo, where individuality and community spirit thrive.
- Benefits: Enjoy competitive salary, discounts, private medical insurance, and more.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be the heartbeat of our hotel and inspire a passionate team.
- Qualifications: 3+ years in hotel reception or management, with a flair for hospitality.
The predicted salary is between 29250 - 35750 £ per year.
At Hotel Indigo K West Shepherd’s Bush, we celebrate the character and energy of our neighbourhood, and that starts at the front desk. We’re looking for a Front Office Manager, who brings warmth, organisation, and leadership to the heartbeat of our hotel. If you know how to create a seamless welcome and lead a team to deliver consistently excellent service, this could be your next chapter.
What’s Our Story? At Hotel Indigo, we’re all about individuality in our design, our neighbourhood-inspired experiences, and our people. As we prepare to open our doors in Shepherd’s Bush, we’re building a passionate and energetic team who are proud to create meaningful moments for our guests.
Here’s what you can look forward to as our Front Office Manager:
- Attractive Salary (negotiable depending on experience)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Private medical insurance access
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes, apprenticeships, and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood:
- Lead the welcome: You’ll oversee day-to-day front desk operations, from check-in and check-out to guest queries, payments, and everything in between.
- Inspire the team: Motivate, coach, and support receptionists and front office team members to deliver attentive, upbeat, and personal service.
- Connect with guests: Be visible and approachable in the lobby, ready to listen, assist, and elevate guest satisfaction through every interaction.
- Drive performance: Track guest feedback and front desk KPIs, ensuring we meet service standards and continuously improve experiences; monitoring the team’s enrolment of new members to the IHG One Rewards programme.
- Smooth Operator: Assist with rota planning, shift supervision, and training new team members on systems, brand standards, and emergency procedures.
- Be A Step Ahead: Liaise with housekeeping, maintenance, and reservations to keep communication flowing and surprises to a minimum.
What’s Your Story? You’re a people person with a calm head, great instincts, and a flair for hospitality. Here’s what helps you thrive in this role as Front Office Manager:
- Experience in a hotel reception or front office team, ideally in a managerial role for 3+ years.
- Experience within an IHG hotel.
- Knowledge of hotel systems (Opera PMS is a plus!)
- A passion for people, service, and attention to detail.
- Clear communicator who stays calm under pressure.
- Fluent in English (additional languages are a bonus).
- A warm and professional presence that makes people feel at home.
- Experience with pre-openings is a bonus!
If you’re the type who notices every detail, leads by example, and greets guests like old friends, we want to hear your story. Join us as Front Office Manager at Hotel Indigo K West Shepherd’s Bush, and help shape a guest experience that’s every bit as memorable as the neighbourhood itself.
All applicants must be legally eligible to work in the UK.
Front Office Manager employer: Landmark London
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy a range of brilliant benefits including competitive salaries, extensive discounts, and opportunities for professional development, all while being part of a diverse community that values each individual's contributions. Join us to enrich the journeys of our people and guests in a supportive environment where careers flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Landmark London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Landmark London
Don't be shy about reaching out to Landmark London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Landmark London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Landmark London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
