Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT systems and provide top-notch customer service to internal teams.
- Company: Join a friendly and dynamic team at Landmark Information Group.
- Benefits: Enjoy competitive salary, 25 days holiday, and a £300 lifestyle allowance.
- Why this job: Be the go-to person for IT support and make a real impact.
- Qualifications: ITIL V4 Foundation or previous support desk experience required.
- Other info: Great opportunities for training, career progression, and team socials.
The predicted salary is between 30000 - 42000 £ per year.
What it's like to work at Landmark: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events.
As well as this we offer:
- Competitive salary
- 25 days’ holiday plus bank holidays, with optional 5 days unpaid leave per year
- Annual lifestyle allowance of £300 to put towards an activity of your choice
- Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter
- Private Health Insurance – currently via Vitality
- Group Income Protection Scheme
- Matched funding for Charitable fundraising
- Cycle to Work scheme and Gym Flex scheme
- Internal coaching/mentoring system throughout your time here
- Focus on training and career progression
- Family friendly policies
- Free parking
The Opportunity: We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.
The role will involve:
- Being the first point of contact for IT support activities for our internal customers
- Managing and prioritising your workload via our ITSM Tools
- Keeping your customers updated via all communication methods to manage expectations
- Supporting the wider IT Department ensuring the smooth function of our systems and processes
- Onboarding new people to the company (hardware and account provision)
- Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
- Ensuring our EUC compliance levels meet our high standards
- Keeping our Asset management system UpToDate
- Keeping all knowledge base support documentation up to date
- Occasional Visits to other offices located in the United Kingdom to provide physical support
About You: To be considered for the role you will need to have:
- ITIL V4 Foundation or Previous Service/Support Desk experience
- Exposure to Microsoft 365 Admin Centre, AD
- Good customer service skills
- Self-motivated
- Excellent time management & request/ticket management
- Strong technical support skills and experience
- Excellent communication skills with the ability to communicate technically at all levels
Service Desk Analyst in West Malling employer: Landmark Information
Contact Detail:
Landmark Information Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in West Malling
✨Tip Number 1
Network like a pro! Reach out to current employees at Landmark on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and show your genuine interest in the company.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. Think about scenarios where you've successfully resolved issues or improved processes. We want to see how you handle real-life situations!
✨Tip Number 3
Show off your passion for technology! During your interview, share your thoughts on the latest trends in IT and how they could benefit Landmark. This will demonstrate your enthusiasm and forward-thinking mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows that you’re keen and professional, which is exactly what we love to see at Landmark.
We think you need these skills to ace Service Desk Analyst in West Malling
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about joining our friendly and dynamic team. Share why you’re passionate about IT support and how you can contribute to our collaborative environment.
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience with ITIL V4, Microsoft 365, and customer service skills. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and how you manage tasks, just like you would in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team right from the start!
How to prepare for a job interview at Landmark Information
✨Know Your Stuff
Make sure you brush up on your ITIL V4 Foundation knowledge and any previous service desk experience. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes, as this will show your technical prowess and problem-solving skills.
✨Customer Service is Key
Since the role involves being the first point of contact for IT support, highlight your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional support in the past. This will demonstrate your ability to manage expectations and keep customers informed.
✨Time Management Matters
With multiple tasks to juggle, it's crucial to showcase your time management skills. Think of instances where you've prioritised effectively under pressure. You might even want to mention any tools or methods you use to stay organised, as this will resonate with their focus on efficient workflows.
✨Be a Team Player
Landmark values collaboration and new ideas, so be prepared to discuss how you've worked within a team. Share experiences where you've contributed to team success or helped onboard new members. This will align with their supportive culture and show that you're a good fit for their dynamic environment.