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- Tasks: Support IT systems and provide top-notch customer service to internal teams.
- Company: Join a friendly and dynamic team at Landmark Information Group.
- Benefits: Enjoy competitive salary, 25 days holiday, and a £300 lifestyle allowance.
- Why this job: Be part of an innovative company making waves in the PropTech industry.
- Qualifications: ITIL V4 Foundation or previous support desk experience required.
- Other info: Great career progression, training opportunities, and fun team-building events.
The predicted salary is between 30000 - 42000 £ per year.
What it's like to work at Landmark: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events.
As well as this we offer:
- Competitive salary
- 25 days' holiday plus bank holidays, with optional 5 days unpaid leave per year
- Annual lifestyle allowance of £300 to put towards an activity of your choice
- Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter
- Private Health Insurance – currently via Vitality
- Group Income Protection Scheme
- Matched funding for Charitable fundraising
- Cycle to Work scheme and Gym Flex scheme
- Internal coaching/mentoring system throughout your time here
- Focus on training and career progression
- Family friendly policies
- Free parking
The Opportunity: We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.
The role will involve:
- Being the first point of contact for IT support activities for our internal customers
- Managing and prioritising your workload via our ITSM Tools
- Keeping your customers updated via all communication methods to manage expectations
- Supporting the wider IT Department ensuring the smooth function of our systems and processes
- Onboarding new people to the company (hardware and account provision)
- Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
- Ensuring our EUC compliance levels meet our high standards
- Keeping our Asset management system UpToDate
- Keeping all knowledge base support documentation up to date
- Occasional Visits to other offices located in the United Kingdom to provide physical support
About You: To be considered for the role you will need to have:
- ITIL V4 Foundation or Previous Service/Support Desk experience
- Exposure to Microsoft 365 Admin Centre, AD
- Good customer service skills
- Self-motivated
- Excellent time management & request/ticket management
- Strong technical support skills and experience
- Excellent communication skills with the ability to communicate technically at all levels
About Us: Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
Service Desk Analyst in West Malling employer: Landmark Information Group
Contact Detail:
Landmark Information Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in West Malling
✨Tip Number 1
Network like a pro! Reach out to current employees at Landmark on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your problem-solving skills and enthusiasm for the Service Desk Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team.
We think you need these skills to ace Service Desk Analyst in West Malling
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about joining our friendly and dynamic team. Share why you’re passionate about IT support and how you can contribute to our collaborative environment.
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience with ITIL V4, Microsoft 365, and customer service skills. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and how you’ll fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our innovative team at Landmark!
How to prepare for a job interview at Landmark Information Group
✨Know Your Stuff
Make sure you brush up on your ITIL V4 Foundation knowledge and any previous service desk experience. Be ready to discuss specific scenarios where you've provided excellent customer service or resolved technical issues, as this will show your practical understanding of the role.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for IT support, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, and think of examples where you've successfully managed customer expectations during a support request.
✨Prioritisation is Key
The job involves managing multiple tasks, so be prepared to talk about how you prioritise your workload. Have a few examples ready that showcase your time management skills and how you handle competing demands effectively.
✨Get Familiar with Their Tools
Research the ITSM tools they use and any relevant technologies mentioned in the job description, like Microsoft 365 Admin Centre and Active Directory. Showing that you're proactive and have done your homework will impress the interviewers and demonstrate your enthusiasm for the role.