At a Glance
- Tasks: Lead and optimise operations, ensuring top-notch service delivery and team performance.
- Company: Join a dynamic team at Optimus, part of the Landmark Information Group.
- Benefits: Enjoy competitive salary, generous holidays, private health insurance, and career development.
- Other info: Embrace a culture of collaboration and continuous improvement in a supportive workplace.
- Why this job: Make a real impact in transforming the home moving process with innovative solutions.
- Qualifications: Proven leadership experience in operational roles, ideally in service-led environments.
The predicted salary is between 60000 - 80000 € per year.
At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work. Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth:
- Competitive Salary
- Generous Holiday Allowance
- Annual Lifestyle Allowance
- Pension Scheme
- Private Health Insurance
- Group Income Protection Scheme
- Charitable Fundraising
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring: Available throughout your time with us
- Training and Career Progression: A strong focus on your development
- Family-Friendly Policy
We have an exciting opportunity for an experienced Head of Operations to join Optimus, part of the Landmark Information Group. This is a senior leadership role, accountable for the effective, efficient and scalable delivery of operational services, ensuring teams, systems and processes are aligned to both current and future business needs, helping to transform the home moving process and drive speed and certainty with service.
You will provide strong operational leadership, embed best practice, and drive continuous improvement, while protecting Optimus' distinctive culture and enabling sustainable growth, service excellence and outstanding customer outcomes.
Responsibilities involve:
- Owning and leading day-to-day operational performance across Optimus, ensuring service levels, productivity, quality and customer outcomes are consistently achieved.
- Translating business strategy into clear, actionable operational plans, priorities and performance metrics.
- Establishing effective governance, reporting rhythms and performance oversight to track delivery, risks and opportunities.
- Building, leading and developing high-performing operational teams, with clear accountability and a strong focus on capability and succession planning.
- Driving continuous improvement across processes, systems and ways of working, with a focus on efficiency, scalability, automation and risk mitigation.
- Working closely with Finance and senior stakeholders to manage operational budgets, control costs and deliver value.
- Embedding a strong customer-first mindset across operations and building effective relationships across Sales, Product, Technology, Finance, HR and Group Operations.
About You: As the Head of Operations, you'll be an experienced operational leader with a strong track record of delivering results in complex, service-led environments. You'll bring a pragmatic, people-focused approach, combined with the confidence to lead change and make data-informed decisions.
Qualifications will have:
- Proven experience in a senior operational leadership role, ideally within a volume, service-led or regulated environment.
- Strong operational performance management experience, including ownership of SLAs, KPIs and customer outcomes.
- Experience leading process improvement, transformation or change initiatives at scale.
- Commercial and financial acumen, including budget planning and cost management.
- The ability to lead, motivate and develop high-performing teams, role modelling inclusive, values-led leadership.
- Strong stakeholder management skills, with experience working cross-functionally in complex organisations.
- Experience within conveyancing, property or adjacent professional services sectors is highly desirable, as is strong data analysis and reporting capability.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Head of Operations in West Bromwich employer: Landmark Information Group
At Optimus, we pride ourselves on fostering a vibrant and inclusive work culture that champions innovation and collaboration. As a Head of Operations, you'll benefit from a competitive salary, generous holiday allowance, and extensive career development opportunities, all while being part of a supportive team dedicated to transforming the home moving process. Our commitment to employee well-being is reflected in our comprehensive benefits package, including private health insurance and internal coaching, making Optimus an exceptional place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Optimus, they value bold ideas and collaboration, so think about how you can showcase your innovative mindset and team spirit during your chat with them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Operations. We want you to highlight your leadership skills and operational expertise in a way that resonates with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who fit our culture, so make sure to show us why you’d be a great addition!
We think you need these skills to ace Head of Operations in West Bromwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about the opportunity to lead operations and drive change. Share your bold ideas and how they align with our culture of innovation.
Tailor Your Experience:Make sure to highlight your relevant experience in operational leadership. We want to see how your background fits with our needs, so be specific about your achievements in managing performance, leading teams, and driving continuous improvement.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what really matters. Use bullet points if it helps to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team at Optimus!
How to prepare for a job interview at Landmark Information Group
✨Know Your Operations Inside Out
Before the interview, dive deep into Optimus' operational processes and recent initiatives. Familiarise yourself with their service delivery models and think about how your experience aligns with their goals. This will show that you're not just interested in the role but also genuinely invested in the company's mission.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully built high-performing teams in the past. Use specific examples to illustrate how you've motivated teams, driven change, and fostered a culture of collaboration. This is crucial for a senior role like Head of Operations.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical operational challenges. Think through potential scenarios related to process improvement or stakeholder management, and outline your thought process. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Emphasise Continuous Improvement
Highlight your experience with driving continuous improvement initiatives. Be ready to discuss specific projects where you've implemented changes that led to increased efficiency or better customer outcomes. This aligns perfectly with Optimus' focus on innovation and operational excellence.
