At a Glance
- Tasks: Lead technical delivery and commercial performance for a key customer relationship.
- Company: Join a dynamic company focused on strategic customer engagement.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Opportunity to work at the intersection of technology and business.
- Why this job: Make a real impact by shaping customer strategies and driving service excellence.
- Qualifications: Experience in technical delivery, commercial leadership, and senior customer management.
The predicted salary is between 70000 - 90000 € per year.
The Technical and Commercial Lead is a senior, high-impact role responsible for the commercial delivery and technical assurance of Landmark’s engagement with a strategically critical customer. Acting as the senior technical and commercial interface, you will own the end‑to‑end customer relationship, ensuring services are delivered in line with contractual commitments while driving sustainable revenue performance, margin protection, and long‑term customer value. Operating across the full customer lifecycle, you will balance customer advocacy with Landmark’s financial, operational, and regulatory obligations, building a trusted, long‑term partnership.
The role will involve:
- Providing senior technical oversight and delivery assurance across live services, ensuring solutions are robust, resilient, and aligned to contractual and regulatory requirements.
- Acting as the senior escalation point for complex technical, operational, and delivery issues, working closely with internal teams to drive timely resolution.
- Owning commercial performance, including contract management, change control, revenue forecasting, margin protection, and cost control.
- Leading senior customer governance forums, service reviews, and executive‑level engagement.
- Shaping renewal, extension, and future service strategies, identifying opportunities for service enhancement and growth.
- Ensuring strong governance, risk management, compliance, and audit readiness across the account.
About You
The Technical and Commercial Lead role requires someone who can operate confidently at the intersection of technical delivery, commercial accountability, and executive‑level customer engagement. You will be comfortable taking ownership of complex services, providing assurance, and leading through influence rather than authority. You will also need:
- A strong blend of technical understanding, commercial leadership, and senior customer relationship management experience.
- Be comfortable operating at executive level, providing credible assurance, sound judgement, and clear direction.
- A proven ability to own commercial outcomes, manage complex contractual obligations, and deliver results through cross‑functional teams.
- Confidence navigating complex technical and operational environments, including live service delivery and assurance.
- The ability to balance customer needs with commercial, regulatory, and operational realities.
- A leadership approach grounded in clarity, effective communication, and decisive action.
Technical & Commercial Lead employer: Landmark Information Group
At Landmark, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Technical & Commercial Lead, you will benefit from extensive professional development opportunities, a supportive environment that values your expertise, and the chance to make a significant impact on our strategic customer relationships. Located in a vibrant area, our company promotes a healthy work-life balance and encourages a culture of continuous improvement and employee engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical & Commercial Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical & Commercial Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and commercial acumen. Be ready to discuss how you've successfully managed complex customer relationships and delivered results. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about times when you've influenced teams without authority and how you've navigated tricky situations. This is key for a role that requires balancing customer needs with commercial realities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Technical & Commercial Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical & Commercial Lead. Highlight your experience in technical delivery and commercial management, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive customer value.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the job description, especially around managing complex customer relationships and delivering results.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your leadership style. We want to see how you’ve influenced teams and driven outcomes without relying solely on authority. Share examples where you’ve led through collaboration and effective communication.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Landmark Information Group
✨Know Your Technical Stuff
Make sure you brush up on the technical aspects relevant to the role. Be prepared to discuss how you've ensured robust and resilient solutions in past projects. This will show that you can provide the senior technical oversight they’re looking for.
✨Understand Commercial Dynamics
Familiarise yourself with contract management and revenue forecasting. Be ready to share examples of how you've managed complex contractual obligations and driven commercial performance in previous roles. This will demonstrate your ability to own commercial outcomes.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading cross-functional teams and managing customer relationships at an executive level. Highlight instances where you've influenced decisions without direct authority, as this aligns with their need for a leader who can drive results through influence.
✨Balance Customer Needs and Business Goals
Think about how you've successfully balanced customer advocacy with commercial and regulatory obligations in the past. Be ready to provide specific examples that illustrate your ability to navigate complex environments while ensuring customer satisfaction and compliance.
